Complaint Handling Analyst in Plymouth, MN US at Apex Systems

Company: Apex Systems Inc.
Location: Plymouth
Posted on: April 9, 2021

Job Description:

Complaint Handling Analyst in Plymouth, MN US at Apex Systems

• Complaint intake and reporting for medical device complaints for products which are used to repair structural heart defects.
• The job requires understanding of the human anatomy, in-hospital medical procedures, and attention to detail.
• Under the direction of the department management, the Quality Analyst will perform a variety of functions within Quality Assurance.
• Assists in establishing a library of appropriate messaging to be used in correspondence with regulators worldwide.
• This includes, but is not limited to: compiling language, reviewing and managing correspondence with the various teams responsible for responding to regulators regarding SJM products.
• Specifically this correspondence is related, but not limited to: follow up questions on vigilance reports and follow up questions/ correspondence on field actions (FSCAs).
• This role maintains this agreed upon library of messaging for use as needed going forward, and will partner with the individuals responsible for preparing the correspondences. Requirements:
  • Education: 4 year degree within sciences or Engineering
  • Experience: 4+ years, would like to have thisi person grow into a lead
  • Desired background - RN nursing background preferred, complaint handling experience a plus but not required as we will train the candidate on complaint handling. Ideal candidates are nurses looking for a career change.
  • Will also consider biomedical degrees or strong background in complaint handling EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com (Do not submit resumes or solicit consultants to this email address) or 844-463-6178. Join our Talent Network!

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