US Associate Director of Respiratory Patient Experience
Company: Sanofi
Location: Cambridge
Posted on: March 13, 2026
|
|
|
Job Description:
Job Title: US Associate Director of Respiratory Patient
Experience Location: Cambridge, MA About the Job Join the team
transforming care for people with immune challenges, rare diseases,
cancers, and neurological conditions. In Specialty Care, youll help
deliver breakthrough treatments that bring hope to patients with
some of the highest unmet needs. Role Overview The US Director of
Respiratory Patient Experience is a strategic contributor
responsible for supporting the design and execution of the
end-to-end patient journey across the respiratory portfolio. This
role focuses on implementing patient-centric marketing initiatives,
precision engagement tactics, and omnichannel strategies. The
director will apply data-driven insights and human-centered design
principles to collaborate with cross-functional teams in delivering
measurable improvements in patient outcomes and experience. Reports
to the Head of Respiratory Patient Experience. About Sanofi: Were
an R&D-driven, AI-powered biopharma company committed to
improving peoples lives and delivering compelling growth. Our deep
understanding of the immune system and innovative pipeline enables
us to invent medicines and vaccines that treat and protect millions
of people around the world. Together, we chase the miracles of
science to improve peoples lives. Key Responsibilities: Patient
Journey Implementation & Optimization Support comprehensive,
data-driven journey mapping to identify unmet needs, pain points,
and critical decision moments Collaborate with the brand product
strategy team, R&D, Medical, Market Access, Patient Support
Services, and Digital teams to execute unified journey initiatives
Monitor patient KPIs and contribute to success measurement
frameworks for continuous improvement Implement customer experience
design best practices across marketing initiatives Coordinate field
immersion and insight programs to maintain patient-centricity
Support Alliance cross-functional planning and execution activities
Contribute to patient forum operations and engagement Execute
franchise patient ambassador program activities Data-Driven
Strategy Execution Apply data fluency and performance mindset to
daily operations Utilize real-time data and predictive analytics to
optimize engagement strategies Execute test-and-learn experiments
across marketing initiatives Omnichannel Strategy Implementation
Execute next-generation omnichannel tactics in partnership with
marketers and US Go-To-Market-Capabilities (GTMC) Collaborate with
Digital and GTMC teams to activate personalized content across
channels (email, rep-triggered, paid media, etc.) Develop digital
and omnichannel proficiency through hands-on execution Precision
Patient Engagement Implement AI-powered, behaviorally informed
strategies for patient acquisition and engagement Apply behavioral
science principles to targeting and messaging execution Retention &
Adherence Execution Execute behavioral design initiatives to
maximize adherence drivers and minimize barriers Collaborate
closely with Public Affairs, Patient Advocacy, and Patient Support
Services Market Intelligence & Innovation Contribute outside-in
thinking through competitive analysis and external trend monitoring
Track emerging developments in patient experience, digital health,
and engagement strategies Experience Design & Content Development
Execute human-centered design initiatives to enhance touchpoint
experiences Develop and optimize non-branded value content (e.g.,
affordability resources, mental health support, patient warm
welcome program) About You Qualifications: Education:Bachelor's
degree required; advanced degree (MBA, MPH, PharmD, or similar)
preferred Experience:7 years in pharmaceutical or healthcare
industry, with experience in patient experience, marketing, or
access functions. Respiratory therapeutic area experience is an
asset Key Proficiencies: Strategic thinking and cross-functional
collaboration Journey mapping and behavioral insight application
Omnichannel and digital marketing execution Data analytics and
performance measurement Human-centered design and experience
optimization Strong communication and stakeholder management skills
Why Choose Us? Bring the miracles of science to life alongside a
supportive, future-focused team. Discover endless opportunities to
grow your talent and drive your career, whether its through a
promotion or lateral move, at home or internationally. Enjoy a
thoughtful, well-crafted rewards package that recognizes your
contribution and amplifies your impact. Take good care of yourself
and your family, with a wide range of health and wellbeing benefits
including high-quality healthcare, prevention and wellness programs
and at least 14 weeks gender-neutral parental leave. Sanofi Inc.
and its U.S. affiliates are Equal Opportunity and Affirmative
Action employers committed to a culturally diverse workforce. All
qualified applicants will receive consideration for employment
without regard to race; color; creed; religion; national origin;
age; ancestry; nationality; marital, domestic partnership or civil
union status; sex, gender, gender identity or expression;
affectional or sexual orientation; disability; veteran or military
status or liability for military status; domestic violence victim
status; atypical cellular or blood trait; genetic information
(including the refusal to submit to genetic testing) or any other
characteristic protected by law. GD-SG LI-GZ LI-Onsite vhd All
compensation will be determined commensurate with demonstrated
experience. Employees may be eligible to participate in Company
employee benefit programs, and additional benefits information can
be found here.
Keywords: Sanofi, Plymouth , US Associate Director of Respiratory Patient Experience, PR / Public Relations , Cambridge, Massachusetts
