PlymouthMARecruiter Since 2001
the smart solution for Plymouth jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Plymouth
Posted on: June 13, 2019

Job Description:

Customer Support Specialist This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... o Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) o Undergraduate degree in computer science or equivalent o Junior level experience as a software engineer or web developer o Experience writing or formatting online content o Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? o Work remotely and create your own schedule (we believe in trust and autonomy) o Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. o Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact o Above market salary o Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) o Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarolynT when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Plymouth , Customer Support Specialist, Other , Plymouth, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


$16-$35+/Hour Lowes Jobs Hiring: (Positions Open)
Description: Easy Application,
Company: Lowes.FindDreamJobs.com
Location: Peabody
Posted on: 06/17/2019

Machine Learning Engineer
Description: Let companies
Company: Hired
Location: Plymouth
Posted on: 06/17/2019

Trainee residential broadband specialist - plymouth
Description: Trainee Network
Company: Openreach
Location: Plymouth
Posted on: 06/17/2019


Machine Learning Engineer
Description: Let companies
Company: Hired
Location: Peabody
Posted on: 06/17/2019

CDL A Flatbed Owner-Operator/Lease-Purchase
Description: 100 Owner Operator, 100 Flatbed. 80 paid to you It does not get much better than that. br br Carrier One is looking to partner with the most professional, qualified flatbed drivers in your area (more...)
Company: Carrier One
Location: Peabody
Posted on: 06/17/2019

CDL A OTR Reefer Drivers
Description: Shaffer is now hiring CDL A OTR reefer drivers Drivers earn .51 to .56 CPM start pay depending on experience. Find out why we have the lowest turn over rate in the industry br br Benefits: br (more...)
Company: Crete Carrier Corporation
Location: Peabody
Posted on: 06/17/2019

Freelance Job Promoter
Description: Mommy Jobs Online is now recruiting Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: East Providence
Posted on: 06/17/2019

$16-$35+/Hour Chick-Fil-A Jobs Hiring: (Positions Open)
Description: Easy Apply, Immediate
Company: Chick-Fil-A.FindDreamJobs.com
Location: East Providence
Posted on: 06/17/2019

Host - Commerce Way Chilis
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Hosts and Hostesses begin each experience for every Guest that walks into our restaurants by providing (more...)
Company: Brinker International
Location: Plymouth
Posted on: 06/17/2019

Uber Eats Delivery - Peabody (Use Car, Bike or Scooter)
Description: Earn Extra Money Delivering for Uber Eats br Delivery-Partner available in Peabody and Surrounding Areas br Earn on Your Own Schedule br Use your Car, Bike or Scooter br Sign up to start the (more...)
Company: Uber Eats
Location: Peabody
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Plymouth RSS job feeds