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IT Support Specialist

Company: Inficare Solutions
Location: Plymouth
Posted on: June 6, 2024

Job Description:

*Role:: DSS L2 -Window 11 Upgrade**Location: Plymouth MA**Need Mid Level Resources**Onsite**Here is the updated JD for the DSS L2 Windows 11 upgrade role.**Responsibilities:** OS deployment and application using SCCM and Intune.* Experience with the Windows 11 process of refreshing machines, and shipping out equipment.* Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.* Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.* Assist end-users with pre-migration tasks such as data backup and application compatibility checks.* Perform deskside hardware and software assessments to ensure compatibility with Windows 11.* Participate in the migration process by deploying Windows 11 on user machines according to established procedures.* Transfer user profiles, data, and settings to the new environment.* Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.* Provide end-user training on the new features and functionalities of Windows 11.* Document all support interactions and migration progress for future reference.* Maintain a positive and professional demeanor while working with users during the migration process.* Must be a self-starter and have good organizational skills.* Good at troubleshooting skills and imaging* Experience with the Ivanti ticketing tool will be a plus.* Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.Required Technical and Professional Expertise* 6 + years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.* 2 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.* Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.* Understanding of Windows 11 new features, feature updates, and industry best practice processes.* Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)* Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)* Active technical certifications would be an asset.* ITIL-Foundation and Agile experience an asset.#NHC1Job Type: ContractPay: $28.00 - $29.00 per hourExpected hours: 40 per weekExperience level:* 10 years* 11+ years* 6 years* 7 years* 8 years* 9 yearsSchedule:* 8 hour shiftExperience:* Desktop support: 6 years (Preferred)Work Location: On the roadby Jobble

Keywords: Inficare Solutions, Plymouth , IT Support Specialist, Other , Plymouth, Massachusetts

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