Patient Care Navigator
Company: Harbor Health Services
Location: Plymouth
Posted on: May 29, 2023
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Job Description:
Harbor Health Services is seeking a talented Patient Care
Navigator to join our Care Teams at the Harbor Community Health
Center - Plymouth. We offer an excellent, comprehensive benefits
package including Health, Dental, Vision, Life, & Disability
insurance, 403b Savings Plan, Generous Paid Time Off plus 11
additional Holidays and much more! Role: The Patient Care Navigator
(PCN) works with the patient's primary care and behavioral health
team to address the complex non-medical needs that can negatively
affect a person's health and well-being. The PCN promotes
patient-centered comprehensive and coordinated care supporting the
patient and their family in navigating medical, social services and
legal systems. Responsibilities: Establishes trusting relationships
with patients and their families.Establishes good working
relationships with patients' primary care teams, the Behavioral
Health team, MAT team, Client Services, Financial Counselors,
Interpretive services, front desk staff, Referrals Department, Call
Center, the WIC program, Food Pantry staff, and other clinical
specialists so that all team members are empowered to refer to the
PCN.Connects patients with concrete community resources, including
food resources, subsidized childcare, housing, legal services,
financial assistance, IEP's with school systems and immigration
services.Actively listens to patients/clients, analyzes needs and
concerns and applies knowledge of health center and community
resources to assist in resolving issues. Provides direct assistance
to patients with completing paperwork to access resources and
benefits when literacy, language or comprehension is a
barrier.Assists patients with completing applications and
registration forms.Assists patients with navigating services of
third-party agencies, such as Inspectional Services, Massachusetts
Commission for the Blind and Deaf/Hard of Hearing, MassHealth,
Personal Care Attendant Services, Senior Services, Fuel Assistance,
Low Income Housing applications, SNAP benefits, Transportation
Services and homeless shelters.Assists patients with complex
medical needs coordinate appointments, assists with scheduling
transportation, and with any other barriers for patients getting to
their appointments, including assisting with appointment
reminders.Connects patients to and assists with accessing Social
Security Disability and Department of Transitional assistance
benefits, including support with the application process, interview
preparation, completing needed paperwork and follow up. Actively
participates in complex care team meetings, MAT team meetings, and
care conferences at the Behavioral Health department meetings, and
other team meetings as assigned.Coordinates services to ensure
quality standards are met for BACO.Documents and manages clear care
plans, goals and referrals in EPIC. Maintains updated information
on contacts with community partners/agencies.During emergency
operations may be required to report to work or remain at
work.Required/Preferred Education, Experience and Skills:Bachelor's
degree in Social Work, Psychology, Human Services or related field
2 years of experience working in a community-based setting
preferredCurrent BLS (Basic Life Support for Healthcare Providers)
Certification requiredWritten and oral fluency in English
requiredFluency in Spanish, and/or Brazilian Portuguese
preferredExperience working in a multi-cultural settingMicrosoft
Office 365 proficiency including Word, Excel and Outlook; basic
computer skills.Ability to initiate and maintain positive working
relationships with Harbor staff and staff at other
organizations.Knowledgeable with the local community resources.Good
communication skills.Must be able to travel in a timely manner to
other HHSI site and other outside agencies as neededAll qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or veteran
status.PDN-9921374a-eb9c-47e6-8b46-01e3dc5ca41c
Keywords: Harbor Health Services, Plymouth , Patient Care Navigator, Other , Plymouth, Massachusetts
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