Receptionist
Company: Cape Cod Hospital
Location: Plymouth
Posted on: March 18, 2023
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Job Description:
Greets and promptly acknowledges patients' presence in the
waiting room Answers the phone in a timely, polite and professional
manner, in three rings or less, directs calls to appropriate
persons and takes accurate messages within the electronic medical
record Checks-in/registers new and existing patients in the
electronic medical record, verbally verifies all demographic
information, verifies insurance authorization, collects co-pays,
and prepares deposits for currier pickup Gives the appropriate
paperwork to the patient to complete, photocopies patient's
insurance cards, and photo ID Schedule and reschedules patient
appointments and/or consult requests in person or by telephone in
the electronic medical record system in accordance to scheduling
protocols Maintain physician's daily appointment schedule and
prepares charts for the following day's schedule Edit clinicians'
schedules as needed to include time off, sick time, vacation,
in-service and meeting time Processes cancellations and no show
appointments, and notifies clinician of change in schedule Opens
and distributes mail to appropriate staff mailboxes, physicians and
practice manager Check-out patients and schedules any follow-up
appointments necessary, coordinates orders for laboratory,
radiology, other physician's referrals, etc. Prepare associated
forms such as requisitions or referral forms with review of any
prep required Maintain patient records including the scanning of
documents to file correspondence, reports, test results, etc within
the EMR Refer patients with billing inquiries and/or payment
questions to the billing office Print and/or provide medical
records information to outside agencies and physicians under
established guidelines Maintains confidentiality regarding patient
information in accordance to HIPAA regulations Ensure accurate
maintenance of administrative records and works and communicates
effectively with co-workers, patients, visitors and other personnel
within and outside the practice Maintains harmonious and
cooperative relations with fellow employees, medical staff,
patients and guests Demonstrate the ability to adjust to unexpected
changes to assure that all responsibilities/ duties are met during
absences or increased patient volumes Attends departmental meetings
Performs all responsibilities/duties required by the position as
defined in the scope of service, to assure that the needs of the
patient are well served Ability to float to other MACC practices
when required Perform other work related duties and activities as
assigned or requested Ability to read, write and communicate in
English High school graduate or equivalent Strong communication and
interpersonal skills Experience with current office technology,
proficient with computer office applications (Electronic
Medical/Health Records, MS Office, etc.) preferred Experience in an
office setting with at least 1 year experience preferred Knowledge
of various insurance authorization/referral requirements preferred
Medical Terminology knowledge preferred Typing skills at 30 WPM
preferred
Keywords: Cape Cod Hospital, Plymouth , Receptionist, Other , Plymouth, Massachusetts
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