Practice Assistant II
Company: Beth Israel Deaconess Hospital Plymouth
Posted on: March 17, 2023
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Day (United States of America)
Reports to (one of the following): Practice Manager or Ambulatory
Practice Coordinator with input from assigned physician, nurses or
other health care providers. Responsible for delivering the highest
quality service to patients while contributing to the smooth
functioning of practice operations.
- Greets patients and visitors in a manner that demonstrates
courtesy, service, respect and privacy. Serves as a central
communication source in the delivery of patient care by being
responsive, accessible and visible. Provides accurate information,
directions and/or guidance and follows up promptly to ensure that
needs have been met.
- Performs check in, registration, scheduling, verification of
demographic information and fiscal data utilizing a computer
system. Collects co-payments following standards for co-payment
processing. Schedules, reschedules and cancels appointments making
every effort to accommodate patient and provider needs. Obtains and
- Monitors and supports patients and visitors entering and
leaving the practice. Facilitates timely flow and proactively
solves flow issues (i.e., early or late patient, late provider,
etc.). Acts as liaison between patient and practice staff to ensure
optimal flow and service delivery. Acts as liaison between patient
and other areas to ensure optimal flow and service delivery.
- Other responsibilities will vary by practice and may include,
but are not limited to: Check out, Schedules necessary follow up
appointments. Provides patient with any relevant educational
materials as indicated, visit ticket entry, medical records
- Level II responsibilities include: Facilitate billing
functions. Research and follow through on a wide variety of
information requests. May act as a group leader in absence of
Manager. Act as a department resource to others for information and
training. Facilitate problem solving, providing appropriate
direction. May participate in small projects under the direction of
Manager or designee.Required Qualifications:
- High School diploma or GED required.
- Certificate 1 Medical Admin Assistant Cert preferred.
- 1-3 years related work experience required.
- Experience with computer systems required, including web based
applications and some Microsoft Office applications which may
include Outlook, Word, Excel, PowerPoint or Access.Preferred
- 1-3 years experience in a healthcare or service/hospitality
- Written Communications: Ability to read, and write in English
in order to understand basic safety instructions and take direction
from supervisors; communicate effectively with patients, families
and other medical center staff; and respond to basic
- Oral Communications: Ability to understand spoken English in
order to follow basic safety instructions and take direction from
supervisors; communicate effectively in basic English with
patients, families and medical center staff in response to routine
- Knowledge: Ability to demonstrate basic knowledge of
fundamental concepts, practices and procedures with the ability to
use them in routine situations. Specialized knowledge not
- Team Work: Ability to interact respectfully with other
employees, professional staff and/or external contacts to offer
ideas, identify issues, obtain information or deliver
- Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move
objects. Some elements of the job are sedentary, but the employee
will be required to stand for periods of time or move through out
the hospital campus
As a health care organization, we have a responsibility to do
everything in our power to care for and protect our patients, our
colleagues and our communities. Beth Israel Lahey Health requires
that all staff be vaccinated against influenza (flu) and COVID-19
as a condition of employment. Learn more about this
More than 35,000 people working together. Nurses, doctors,
technicians, therapists, researchers, teachers and more, making a
difference in patients' lives. Your skill and compassion can make
us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Keywords: Beth Israel Deaconess Hospital Plymouth, Plymouth , Practice Assistant II, Other , Plymouth, Massachusetts
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