Customer Service Representative
Company: VCA Animal Hospitals
Location: Plymouth
Posted on: March 16, 2023
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Job Description:
Client Service RepresentativeWe are seeking an experienced
Client Service Representative to join our team.At VCA Plymouth
Animal Hospitals, we take our mission statement - your pet's health
is our top priority and excellent service is our goal - very
seriously. With every opportunity, we aim to exceed each pet
owner's expectations.We're looking for a personable yet highly
professional "service extraordinaire" to join us in delivering our
mission to our clients and their pets.Why We Need YouAs the face of
VCA, the Client Service Representative sets the tone for the
practice as we build and maintain each customer's trust and
confidence in our abilities. The CSR is the pivot around which the
hospital operates and is responsible for:---Customer service
functions, including: greeting visitors, answering telephones, and
guiding clients and their pets to exam rooms.---Scheduling and
confirming appointments.---Placing outbound calls for follow-ups
and reaching out to prospective clients.---Presenting and
explaining fees, including processing payments.---Recommending,
selecting, and obtaining products and services, including
prescriptions.---Answering questions regarding products and
services, including educating clients on general animal husbandry
and non-medical pet care (i.e., heartworm prevention,
housebreaking, and flea & tick control).---Managing medical
records, charts, reports and correspondence.---Hospital maintenance
(including removal of animal waste) and ensuring that facility is
neat and clean at all times-both inside and outside.BENEFITS: We
offer competitive compensation along with a comprehensive benefits
package, including, medical/dental/vision and paid vacation (for
F/T employees only), 401(k), generous personal pet care discounts
and more!Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more! Physical Demands: Work is generally performed
in an office environment. Ability to sit for long periods of time.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The information in
this position description indicates the general nature and level of
work to be performed. It is not designed to be interpreted as a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job.
Management reserves the right to revise the job description or
require that other tasks be performed when the circumstances of the
job change (for example, emergencies, change in personnel,
workload, or technical development). Hourly pay is $17 to $19
depending on experience.If you are a current associate, you need to
apply through our internal career site. Please log into Workday and
click on the Career worklet on the landing page or search for Find
Jobs.Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more!The information in this position description
indicates the general nature and level of work to be performed. It
is not designed to be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of
associates assigned to this job. Management reserves the right to
revise the job description or require that other tasks be performed
when the circumstances of the job change (for example, emergencies,
change in personnel, workload, or technical development).We are
proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at
vcacareers.com.
Keywords: VCA Animal Hospitals, Plymouth , Customer Service Representative, Other , Plymouth, Massachusetts
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