Practice Assistant II
Company: Beth Israel Lahey Health Primary Care
Posted on: January 22, 2023
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Day (United States of America)
Practice Assistant II
Job Summary: Position Summary:
Reports to (one of the following): Practice Manager or Ambulatory
Practice Coordinator with input from assigned physician, nurses or
other health care providers. Responsible for delivering the highest
quality service to patients while contributing to the smooth
functioning of practice operations.
Greets patients and visitors in a manner that demonstrates
courtesy, service, respect and privacy. Serves as a central
communication source in the delivery of patient care by being
responsive, accessible and visible. Provides accurate information,
directions and/or guidance and follows up promptly to ensure that
needs have been met.
Performs check in, registration, scheduling, verification of
demographic information and fiscal data utilizing a computer
system. Collects co-payments following standards for co-payment
processing. Schedules, reschedules and cancels appointments making
every effort to accommodate patient and provider needs. Obtains and
Monitors and supports patients and visitors entering and leaving
the practice. Facilitates timely flow and proactively solves flow
issues (i.e., early or late patient, late provider, etc.). Acts as
liaison between patient and practice staff to ensure optimal flow
and service delivery. Acts as liaison between patient and other
areas to ensure optimal flow and service delivery.
Other responsibilities will vary by practice and may include, but
are not limited to: Check out, Schedules necessary follow up
appointments. Provides patient with any relevant educational
materials as indicated, visit ticket entry, medical records
Level II responsibilities include: Facilitate billing functions.
Research and follow through on a wide variety of information
requests. May act as a group leader in absence of Manager. Act as a
department resource to others for information and training.
Facilitate problem solving, providing appropriate direction. May
participate in small projects under the direction of Manager or
High School diploma or GED required.
Certificate 1 Medical Admin Assistant Cert preferred.
1-3 years related work experience required.
Experience with computer systems required, including web based
applications and some Microsoft Office applications which may
include Outlook, Word, Excel, PowerPoint or Access.
1-3 years experience in a healthcare or service/hospitality
Written Communications: Ability to read, and write in English in
order to understand basic safety instructions and take direction
from supervisors; communicate effectively with patients, families
and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order
to follow basic safety instructions and take direction from
supervisors; communicate effectively in basic English with
patients, families and medical center staff in response to routine
Knowledge: Ability to demonstrate basic knowledge of fundamental
concepts, practices and procedures with the ability to use them in
routine situations. Specialized knowledge not required.
Team Work: Ability to interact respectfully with other employees,
professional staff and/or external contacts to offer ideas,
identify issues, obtain information or deliver services.
Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move
objects. Some elements of the job are sedentary, but the employee
will be required to stand for periods of time or move through out
the hospital campus
As a health care organization, we have a responsibility to do
everything in our power to care for and protect our patients, our
colleagues and our communities. Beth Israel Lahey Health requires
that all staff be vaccinated against influenza (flu) and COVID-19
as a condition of employment. Learn more about this
More than 35,000 people working together. Nurses, doctors,
technicians, therapists, researchers, teachers and more, making a
difference in patients' lives. Your skill and compassion can make
us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Keywords: Beth Israel Lahey Health Primary Care, Plymouth , Practice Assistant II, Other , Plymouth, Massachusetts
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