Receptionist Bilingual, Pediatric

Company: Cape Cod Healthcare Inc.
Location: Plymouth
Posted on: November 22, 2022

Job Description:

* Greets and promptly acknowledges patients' presence in the waiting room.
* Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
* Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
* Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
* Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
* Maintain physician's daily appointment schedule and prepares charts for the following day's schedule
* Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time.
* Processes cancellations and no show appointments, and notifies clinician of change in schedule
* Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
* Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician's referrals, etc.
* Prepare associated forms such as requisitions or referral forms with review of any prep required.
* Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
* Refer patients with billing inquiries and/or payment questions to the billing office
* Print and/or provide medical records information to outside agencies and physicians under established guidelines
* Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
* Maintains confidentiality regarding patient information in accordance to HIPAA regulations
* Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
* Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
* Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
* Attends departmental meetings
* Ability to float to other MACC practices when required
* Perform other work related duties and activities as assigned or requested
* Ability to read, write and communicate in English
* High school graduate or equivalent
* Strong interpersonal, customer service, time management skills
* Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
* Experience in an office setting with at least 1 year experience preferred
* Knowledge of various insurance authorization/referral requirements preferred
* Medical Terminology knowledge preferred
* Typing skills at 30 WPM preferred
* Fluency in a second language (i.e. Portuguese/Spanish/etc.) confirmed by an oral fluency test administered by CCHC Interpreter Communications Dept.

Graduate of a Medical Interpreter's Course preferred

Keywords: Cape Cod Healthcare Inc., Plymouth , Receptionist Bilingual, Pediatric, Other , Plymouth, Massachusetts