Company: Harbor Health Services
Posted on: November 21, 2022
Harbor Health Services is an innovative, growing, mission-based
organization that lives, serves and collaborates with our community
members to achieve our mission to help individuals reach their full
potential through access to local, affordable services that promote
health. To help further the mission of Harbor, we are looking for
an energetic Referral Coordinator to join our Team.
The Referral Coordinator is responsible for processing patient
insurance referrals, consultations, and diagnostic procedures
relating to patient care which includes knowledge of insurance
companies and their covered services. In addition, the Referral
Coordinator will act as a Patient Navigator, contacting patients to
provide appointment dates and times as well as any necessary
Position will be hybrid with some on-site work required as needed
at the Harbor Community Health Center-Plymouth.
We offer an excellent, comprehensive benefits package including
Health, Dental, Vision, Life, & Disability insurance, 403b Savings
Plan, Generous Paid Time Off plus 11 additional Holidays and much
--- Processes referrals/authorizations using appropriate method
provided by insurance companies.
--- Acts as a liaison between insurance and healthcare providers to
ensure required referrals have been processed correctly for medical
--- Documents/updates records to ensure all parties have accurate
--- Communicates with patients to ensure follow-through with
referrals or other care related needs.
--- Supports care team and patients in synchronizing care with
specialist and diagnostics offices.
--- Communicates with specialist offices to ensure medical records
are received back in a timely manner.
--- Accurately charts all information in EHR/EMR.
--- Functions as a resource for patients around managed care plans,
insurance and referral issues, with an ability to perform
electronic insurance verification.
--- Schedules appointments, makes follow up calls and documents
appointments; faxes referral information to physician offices and
--- Answers phone calls, takes messages and responds to routine
patient, physician and client inquiries.
--- Provides support and information to patients and providers to
problem solve and manage complex administrative issues.
--- Maintains satisfactory productivity rates and ensures the
timeliness of claims reimbursement while maintaining work queue
--- Ensures that the orders are processed within the department's
--- High School diploma or GED.
--- 2 years of experience working in a professional healthcare
--- Understanding of HMO, Managed Care, and other Third-Party
--- Knowledge of multiple on-line registration insurances
--- Electronic Medical Records and Electronic Practice Management
--- Knowledge of Medical Terminology required.
--- Excellent verbal and written communication and customer service
--- Intermediate computer literacy with Microsoft Office
applications: Word, Outlook, Excel.
--- Excellent office machinery skills: faxing, scanning, copying
and use of phone system.
--- Ability to work independently and as part of a team.
--- Ability to prioritize and execute a variety of tasks within a
short period of time and work under stressful conditions.
--- Must be able to articulate and communicate clearly in
--- Bilingual English/Vietnamese, English/Spanish or
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status.
Keywords: Harbor Health Services, Plymouth , Referral Coordinator, Other , Plymouth, Massachusetts
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