Welcome Center Representative
Company: Old Colony YMCA
Posted on: June 25, 2022
Job DescriptionOld Colony YMCA Plymouth is looking for a strong
customer service centered individual to join our team! The ideal
candidate should possess strong communication skills, ability to
problem solve, and exude a positive attitude!The Welcome Center
Representative is responsible for operating, maintaining and
improving Welcome Center services and systems at the front desk of
a high paced fitness facility. The position serves members and
guests, maintains member service control, answers the telephone,
answers members' questions and performs various clerical
duties.Shifts available for all hours of operation: M-F
5:00am-9:00pm Sat/Sun 7:00-4:00Flexible
Skills:a. Follow the staff dress code for position.b. Greet members
and guests.c. Show interest in their concernsd. Know members' names
and use them in their presence.e. Ask "satisfaction questions"
about program and service.f. Listen to suggestions and respond
promptly.g. Address complaints/concerns immediately.h. Provide
information on facility, services and programs.i. Enter data into
the OCY computer system including membership, program, trips,
events and miscellaneous sales correctly and in a timely manner.j.
Serve as a liaison between members and program supervisors.k.
Answer telephones.l. Be alert to safety factors and potential
hazards.m.Look for ways to improve performance.Relationship
Skills:a. Make members feel comfortable and at ease.b. Be open,
friendly and approachable to members.c. Initiate interaction with
and between members.d. Ask about family, job, hobbies, get to know
them personally.e. Ask about the goals: progress and
satisfaction.f. Introduce members to other members and staff.g.
Invite members to participate in programs.Fiscal
ResponsibilityReceipt money transactions and program
enrollments.Responsible for closing at end of shift, including
Keywords: Old Colony YMCA, Plymouth , Welcome Center Representative, Other , Plymouth, Massachusetts
Didn't find what you're looking for? Search again!