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Residential Services Coordinator Supervisor

Company: Wellpath
Location: Plymouth
Posted on: June 10, 2021

Job Description:

Why Wellpath: Here at Wellpath, everything that we do is about taking care of people - our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients in challenging clinical environments. Our talented, compassionate team thrives in an autonomous environment, is empowered and supported by education, training and the resources to practice healthcare the way it is meant to be and strives to "Always Do The Right Thing!"

About this role: The MASAC Residential Services Coordinator Supervisor (RSCS) supervises the Residential Services Coordinators located in the facility. This position ensures that the Residential Services Coordinators follow all policies and procedures. What you bring to the table: Education:

  • High school diploma or equivalent required.
  • Associate's Degree accepted as 1 year of experience
  • Bachelor's Degree accepted as 2 years of experience

Experience:
  • Must be at least 19 years of age.
  • Prior work experience with psychiatric patients or persons with a substance abuse disorder in a hospital or secure mental health/substance abuse treatment setting preferred, with a focus on patient safety.
  • Must be willing to participate in extensive, ongoing training regarding serious mental illness, de-escalation and intervention techniques, core strategies, patient safety and trauma-informed care.

Licenses/Certifications:
  • None required
What you will do:
  • The Residential Services Coordinator Supervisor is responsible for providing direction and supervision for the overall safety, security and operations of the facility and supervision of all Residential Services Coordinators during their assigned shift.
  • The Residential Services Coordinator Supervisor shall ensure that all safety and security operations are in compliance with all Wellpath, Massachusetts Department of Correction's Policies, MASAC Facility Rules/Regulations and applicable Massachusetts Laws.
  • The Residential Services Coordinator Supervisor supervises the performance of all assigned Residential Services Coordinators, to include, but not limited to; Daily monitoring of staff performance, patient care, staff attendance, assignment of staff work schedules, assignment of duty posts, performance evaluations, completion of facility safety/security inspections, key control, tool control and response and resolution of emergency situations.
  • The Residential Services Coordinator Supervisor shall ensure that all Residential Services Coordinators assigned to his/her shift are adequately trained and supervised to carry out all duties assigned to them.Supervises the provision of services to patients at MASAC in accordance with corporate and facility policies and procedures.
  • Provides Safety Director with periodic reports of services for the Facility to ensure documentation of compliance with contract requirements.
  • Performs the duties and responsibilities of a wide range of safety assignments throughout the facility as assigned.
  • Actively engages with patients in monitoring the environment and well-being of all.
  • Attends and contributes to treatment plans by providing input into the goals and objectives developed by the treatment team.
  • Works with the treatment team to institute individual de-escalation strategies and safety plans.
  • Observes patients and provides de-escalation and redirection as needed.
  • Performs regular rounds and wellness checks
  • Controls ingress and egress points for staff and patients
  • Monitors patient climate
  • Writes reports pertaining to a variety of subject matters
  • Monitors medication distribution
  • Works in a model in which the patient is verbally guided and kept apprised of changes to routine, environment, etc.
  • Provides supportive oversight of patients during off-site activities including medical visits, court trips and external consults.
  • Monitors and tracks environmental concerns through inspection of equipment, systems and physical structures to ensure a safe environment for all patients.
  • Interacts with the public when required
  • Follows policies and procedures.
  • Provides emergency responses, along with clinical and medical members of the treatment team, to address patient safety, which may include calming patients' disruptive and/or violent behaviors or threats of self-harm.
  • Employs use of verbal de-escalation techniques to modify or control patients' disruptive behaviors rather than physical force whenever possible.
  • Project a positive self-image and set a positive example for Staff and Patients under their supervision.
  • Ensure that all staff under their supervision adhere to the Uniform and Grooming Standards.
  • Show consistency and impartiality in all interactions with staff and patients.
  • Communicate expectations and monitor the work performance of assigned staff.
  • Provide appropriate counseling and guidance regarding staff performance.
  • Ensure that positive or exemplary performances by staff are acknowledged.
  • Effectively communicate with the Patient population and
  • Ensure that all staff under their supervision provide any needed assistance to medical staff regarding the care of patients.
  • Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
  • Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
  • Must be alert at all times; pay close attention to details.
  • Must be able to work under stress on a regular or continuous basis.
  • Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer Here at Wellpath, everything that we do is about taking care of people - our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients in challenging clinical environments. Our talented, compassionate team thrives in an autonomous environment, is empowered and supported by education, training and the resources to practice healthcare the way it is meant to be and strives to "Always Do The Right Thing!"

Overview

The MASAC Residential Services Coordinator Supervisor (RSCS) supervises the Residential Services Coordinators located in the facility. This position ensures that the Residential Services Coordinators follow all policies and procedures.

Qualifications

Education:
  • High school diploma or equivalent required.
  • Associate's Degree accepted as 1 year of experience
  • Bachelor's Degree accepted as 2 years of experience

Experience:
  • Must be at least 19 years of age.
  • Prior work experience with psychiatric patients or persons with a substance abuse disorder in a hospital or secure mental health/substance abuse treatment setting preferred, with a focus on patient safety.
  • Must be willing to participate in extensive, ongoing training regarding serious mental illness, de-escalation and intervention techniques, core strategies, patient safety and trauma-informed care.

Licenses/Certifications:
  • None required
Responsibilities

  • The Residential Services Coordinator Supervisor is responsible for providing direction and supervision for the overall safety, security and operations of the facility and supervision of all Residential Services Coordinators during their assigned shift.
  • The Residential Services Coordinator Supervisor shall ensure that all safety and security operations are in compliance with all Wellpath, Massachusetts Department of Correction's Policies, MASAC Facility Rules/Regulations and applicable Massachusetts Laws.
  • The Residential Services Coordinator Supervisor supervises the performance of all assigned Residential Services Coordinators, to include, but not limited to; Daily monitoring of staff performance, patient care, staff attendance, assignment of staff work schedules, assignment of duty posts, performance evaluations, completion of facility safety/security inspections, key control, tool control and response and resolution of emergency situations.
  • The Residential Services Coordinator Supervisor shall ensure that all Residential Services Coordinators assigned to his/her shift are adequately trained and supervised to carry out all duties assigned to them.Supervises the provision of services to patients at MASAC in accordance with corporate and facility policies and procedures.
  • Provides Safety Director with periodic reports of services for the Facility to ensure documentation of compliance with contract requirements.
  • Performs the duties and responsibilities of a wide range of safety assignments throughout the facility as assigned.
  • Actively engages with patients in monitoring the environment and well-being of all.
  • Attends and contributes to treatment plans by providing input into the goals and objectives developed by the treatment team.
  • Works with the treatment team to institute individual de-escalation strategies and safety plans.
  • Observes patients and provides de-escalation and redirection as needed.
  • Performs regular rounds and wellness checks
  • Controls ingress and egress points for staff and patients
  • Monitors patient climate
  • Writes reports pertaining to a variety of subject matters
  • Monitors medication distribution
  • Works in a model in which the patient is verbally guided and kept apprised of changes to routine, environment, etc.
  • Provides supportive oversight of patients during off-site activities including medical visits, court trips and external consults.
  • Monitors and tracks environmental concerns through inspection of equipment, systems and physical structures to ensure a safe environment for all patients.
  • Interacts with the public when required
  • Follows policies and procedures.
  • Provides emergency responses, along with clinical and medical members of the treatment team, to address patient safety, which may include calming patients' disruptive and/or violent behaviors or threats of self-harm.
  • Employs use of verbal de-escalation techniques to modify or control patients' disruptive behaviors rather than physical force whenever possible.
  • Project a positive self-image and set a positive example for Staff and Patients under their supervision.
  • Ensure that all staff under their supervision adhere to the Uniform and Grooming Standards.
  • Show consistency and impartiality in all interactions with staff and patients.
  • Communicate expectations and monitor the work performance of assigned staff.
  • Provide appropriate counseling and guidance regarding staff performance.
  • Ensure that positive or exemplary performances by staff are acknowledged.
  • Effectively communicate with the Patient population and
  • Ensure that all staff under their supervision provide any needed assistance to medical staff regarding the care of patients.
  • Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
  • Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
  • Must be alert at all times; pay close attention to details.
  • Must be able to work under stress on a regular or continuous basis.
  • Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

Keywords: Wellpath, Plymouth , Residential Services Coordinator Supervisor, Other , Plymouth, Massachusetts

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