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IT Service Management Developer

Company: Rockland Trust
Location: Plymouth
Posted on: May 3, 2021

Job Description:

Rockland Trust is currently seeking an IT Service Management Developer for the Information Technology Department. Specific tasks include daily support/administration of our IT Service Manager and IT Asset Manager solutions. The Service Management Developer will be required to lead portions of various system upgrades, migrations and documentation creation related to ITSM and ITAM. This role will also serve as a liaison to Business Project Management and Business Units.


  • Responsible for System Administration and Development of IT Service Management (ITSM) Solution - Ivanti.
  • Ensure ITSM is in alignment with ITIL framework
  • Create, own and manage the IT Enterprise Service Map providing effective use with key processes like Incident, Change, Problem, Project, and Service Request
  • Document and manage procedures for the daily activities of the IT Operations Department including but not limited to ITAM and ITSM from both an administrative role, and user based role
  • Architect new configuration management solutions and process in Ivanti Service Manager to support high demand for automated services at our IT Service Desk
  • Assist in the Architecture and Administrative support of our ITAM and CMBD solutions based on ITIL Foundation best practices - Ivanti
  • Evaluate, recommend, plan, and implement information systems to support and meet current and future company objectives based on research and evaluation.
  • Act as liaison to managed services outsource IT firm.


  • ITIL certification preferred
  • Ivanti Service Manager - Administrator certification preferred
  • 5 years' experience as Administrator of ITSM and ITAM solution
  • 5 years' experience with IT Change Management
  • Work within a financial Institution is preferred.
  • Knowledge of information technology and information security best practices
  • Knowledge of Operation Processes and Procedures for High Priority Incidents

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Rockland Trust, Plymouth , IT Service Management Developer, Other , Plymouth, Massachusetts

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