PG&A Customer Experience Rep

Company: Polaris Inc.
Location: Plymouth
Posted on: April 1, 2021

Job Description:

Plymouth, MN (Bass Creek Corporate Office) At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to Think Outside. The PG&A Customer Relations Representative is a Polaris brand champion who delivers a personalized, high touch experience to help our customers navigate road or trail they're on. Provide industry-leading consumer service to Polaris end users and inject the voice of the consumer throughout Polaris and its dealer network. Work in a team environment supporting and training first level consumer service and handling escalated cases to deliver world-class, customer-centric service solutions to Polaris customers. ESSENTIAL DUTIES & RESPONSIBILITIES :

• Supports contact center personnel with tools, process and information to drive customer satisfaction.--
• Interact with customers via email and over the phone to solve order and product related issues
• Use resources to assist in the buying decision of customers using Polaris managed websites and online Marketplaces.
• Be Subject Matter Expert on Polaris Vehicles, Parts and Accessories; providing accurate fitment, diagnosis and support to Polaris Customers
• Ensures that customers have a positive experience; commit to meet or exceed customer expectations
• Facilitate problem solving, research, and dispute resolution between Polaris dealers, PG&A Technical Support, e-Commerce and consumers.
• Use metrics to improve consumer satisfaction and conduct data analysis to identify root causes.
• Accountable for follow-up with customers to assure problems/issues receive a timely response or resolution.
• Build long-term relationships by providing customer-centric solutions in a timely fashion.
• Maintain a positive representation of all Polaris brands at all times.
• Participation in weekly status meetings with direct, indirect manager, and team.
• Other duties as assigned SKILLS & KNOWLEDGE
  • A passion for the Powersport/Motorcycle lifestyle
  • High School Diploma or Equivalent required, Bachelor's degree (preferred)
  • Minimum of two years direct interface with consumers with Powersport, Motorcycle or Automotive dealership experience preferred.
  • Strong desire to deliver industry-leading consumer service and build strong consumer relationships.
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect.
  • High level of curiosity.
  • Strong prioritization skills and attention to detail.
  • Excellent problem solving and conflict resolution skills required.
  • Ability to work well under pressure and manage stressful interactions.
  • Ability to ask questions, easily process information and translate that to action.
  • Excellent oral and written communication skills; proficient in explaining complex situations to customers in an easy to understand fashion
  • Current knowledge of computer software and applications preferred - Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. CRM and AS400 experience a plus.-- Working Conditions: We are an ambitious, resourceful, and driven workforce, which empowers us to Think Outside.Apply today! About Polaris
    As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2019 sales of $6.8 billion, Polaris' high-quality product line-up includes the Polaris RANGER--, RZR-- and Polaris GENERAL--- side-by-side off-road vehicles; Sportsman-- all-terrain off-road vehicles; Indian Motorcycle-- mid-size and heavyweight motorcycles; Slingshot-- moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris' presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com EEO Statement
    Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Full time R5326 About Us At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at

Keywords: Polaris Inc., Plymouth , PG&A Customer Experience Rep, Other , Plymouth, Massachusetts