Director of Information Technology

Company: Ei Us Llc
Location: Plymouth
Posted on: September 12, 2020

Job Description:

LearnWell is specialized and dedicated to supporting the 49% of all students who may be struggling with an underlying mental health condition—such as depression, anxiety or other mood disorders—which often manifest in self-destructive behavior, substance use, and eating disorders. In partnership with treatment facilities and school districts, we provide an integrated set of academic and mental wellness services for students and their families throughout the continuum of care.

We are seeking an IT Director to work with the VP of Operations to define, manage and set strategy for how technology can play a key role in a rapidly growing organization. This newly created role will serve as a sole contributor, leveraging outside resources services providers as appropriate to accomplish strategic goals.

Strategic Responsibilities:

Align information technology and planning with the company’s strategic plan, understanding and anticipating the needs of internal and external stakeholders and developing an effective IT strategy.

Develop an effective IT strategy to support online service delivery for LearnWell’s Virtual Counseling, Virtual Academics and Virtual Tutoring business lines.

Maintain a forward-looking stance on videoconference and telecommunication solutions to ensure that the LearnWell team can collaborate internally as well as with customers, stakeholders, patients and students.

Responsibility for management of LearnWell’s Salesforce.com system; supporting stakeholders’ business needs and appropriately leveraging internal and external resources to deliver system improvements and day-to-day deliverables.

Work with VP of Operations to ensure LearnWell’s data systems meet for HIPAA and FERPA compliance requirements.

Manage and oversee desktop support and mobile technology support for LearnWell’s corporate staff and teachers, leveraging third-party support teams as appropriate, including infrastructure and support for core business applications including MS Office, SharePoint, and Intact.

Establish, communicate, maintain, and uphold standards and procedures for implementing technical solutions.

Maintain oversight on all company technology hardware and software, evaluate business need for future purchases. Maintain oversight for company hardware and software inventory.

A successful candidate will have:

A Bachelor’s degree and at least 10 years of relevant experience

The ability to speak both “people” and “technology”

A team player first and foremost mentality

Well-organized, comfortable managing multiple projects simultaneously, ability to multitask with ease, adapting to evolving needs of a growing organization

Our company headquarters is within Plymouth, MA but position can be completed 100% remote at this time. Position will include 25% weekly travel throughout New England once is it safe to conduct onsite operations.

Qualifications

Experience managing Salesforce.com CRM business process (developer skills a plus)

Experience managing Microsoft 365, Windows and Mac OS and accompanying hardware

Excellent understanding of computer systems, security, network and system administration, databases and data storage systems, and telecommunications systems

Ability to communicate, both written and verbally, with technically minded colleagues and non-technical colleagues

Demonstrated experience establishing and directing information technology policy and practice across multiple locations and facilities, including home-based staff and employees working on customer sites.

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