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Director, Retail Network Services

Company: Solutran
Location: Plymouth
Posted on: September 12, 2020

Job Description:

Solutran is a leading FinTech company committed to creating game-changing, customer-friendly solutions. We serve health-seeking populations by partnering with the nation’s largest health plans, employers, retailers, and government programs. We’ve established a reputation for delivering modern, advanced customer experiences through best-in-class solutions used by millions.

Solutran is dedicated to promoting health, providing solutions for over-the-counter benefits, rewards, healthy food incentives and government programs supporting food insecure individuals. Learn more about our latest innovations at www.solutran.com.

POSITION SUMMARY

Solutran is looking for a Director of Retail Network Services to lead our retailer implementation and management for one of the fastest growing directed spend products. Success in this role will require deep partnership with new and existing retailers and our point of sale partners to integrate our technology to support our clients and their members. This position is operationally and technology focused. An understanding of point-of-service (POS) and how POS platforms interface with systems is valuable in this role. The candidate we hire must have strong staff management and project management experience, as well as exceptional customer service skills to carry out all responsibilities below.

ESSENTIAL DUTIES & RESPONSIBILITIES

Retailer Enablement and Implementation Create and maintain successful relationships with all retail partners

Onboard new retailers to our S3 network, including coordination through all components of integration

Certification and Rollout Create project plans for store rollouts and oversee project plans

Communicating configurations in a QA environment

Coordinate rollout with all teams involved

Deploy teams as needed to support virtual and in-person store certifications, including WIC and SNAP

Ongoing retailer maintenance and monitoring

Reporting on retail network performance

Create and manage relationships and technical projects with Point of Sale partners

Create policies and procedures to support the functional infrastructure

Facilitate problem-solving among teams with varying needs and priorities

Monitor, document and analyze resource management activities and communicate relevant information to colleagues, leadership, and executive leadership

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS

Bachelor's degree and 5+ years’ experience in retail, FinTech, production, operations management, or related field OR 7+ years’ experience in retail, FinTech, production, operations management, or related area

Successful experience leading the development and implementation of multiple projects and programs

Understanding of basic technology and the ability to communicate technology requirements

Solid organization, project management and planning skills

Powerful interpersonal and relationship-building skills

Team player and leader

Ability to work and produce in a fast-paced, dynamic, and collaborative environment

PREFERRED QUALIFICATIONS

Experience with Point of Service Systems

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the employee may be required to stoop, bend or reach above the shoulders. The employee may occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The position is an office-based position.

TRAVEL

This position does not require frequent travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business communication, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and vendors.

AAP/EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state or local law.

AAP/EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state or local law.

Are you authorized to work in the U.S. without sponsorship? *

Are you a local candidate (Twin Cities, MN. area)? *

Have you worked for Solutran previously? * Yes No

The following questions are entirely optional. To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

a person who was discharged or released from active duty because of a service-connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE

I AM NOT A PROTECTED VETERAN

I DON’T WISH TO ANSWER Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305

OMB Control Number 1250-0005

Expires 5/31/2023

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE A HISTORY/RECORD OF HAVING A DISABILITY NO, I DON'T HAVE A DISABILITY, OR A HISTORY/RECORD OF HAVING A DISABILITY I DON'T WISH TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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Keywords: Solutran, Plymouth , Director, Retail Network Services, Other , Plymouth, Massachusetts

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