The safety of our patients, employees, physicians and partners
is very important to us. We are actively monitoring the novel
coronavirus (COVID-19) pandemic, while ensuring we are continuing
to recruit top talent.
As your recruitment journey progresses, you will be utilizing
our digital tools, including virtual interviewing. You will receive
clear instruction on how to use these tools, and our intent is to
provide you with a smooth and well informed experience. Thank you
for your interest in joining the FMCNA family!
Provide your personal attention and kindness, professional
insight, and a generosity of spirit. Offer expertise and
encouragement. Enhance each patient’s future—as well as your
Connect with your goals and change lives
with Fresenius Medical Care North America.
Here, we make connections that empower patients, their families,
and our team members. As the global leader in dialysis healthcare,
we form bonds that enable the best possible outcomes and
professional satisfaction. While our extensive organization
continues to grow, so do opportunities for our professionals to
learn, grow, and advance.
Why Join the Fresenius Team?Passion. Dedication. Knowledge.
Motivation. Experience. These are the impressive qualities you’ll
find in the Fresenius Leadership Team. Our strength in the North
American market and extensive global network provide our employees
with the best of both worlds—the friendliness of a local
organization and the stability of a worldwide organization—for
diverse experiences and challenging career opportunities. When you
join the Fresenius Medical Care team, you’ll be welcomed into a
company that is built on the philosophy that our employees are our
most important asset. Our career advantages include the
Fresenius Medical Care is the nation’s largest provider of renal
care, meeting the needs of more than 135,000 patients at 1,800
clinics throughout the country.
Our well-established, trusted organization fosters a spirit of
camaraderie, emphasizing friendly collaboration, professional
support, and career development.
Superior training, UltraCare ® quality control, and
certification procedures ensure your potential to succeed and
advance as a professional.
Competitive compensation and exceptional benefits.
Outstanding tuition reimbursement program.
Recognized among Fortune’s “World’s Most Admired Companies” in
National Safety Award from CNA insurance companies for 11
Opportunities to give back by participating in philanthropy and
community outreach programs.
PURPOSE AND SCOPE:
Directs, administers and controls the day to day operations and
activities of dialysis facilities and programs in an assigned area
ensuring compliance with established company and regulatory
guidelines and procedures in order to provide high quality dialysis
services and outstanding patient care to the community.
Participates in the implementation of divisional and company
initiatives and strategies. Practices cost containment strategies,
maintaining profitability and growth of area while ensuring
compliance with all pertinent company policies and regulatory
Supports FMCNA’s mission, vision, core values and customer
service philosophy as well as the FMS UltraCare mission, values and
standards. Adheres to the FMCNA Compliance Program, including
following all regulatory and FMS policy requirements.
DUTIES / ACTIVITIES:
Responsible for driving the FMS culture through values and
customer service standards.
Accountable for outstanding customer service to all external and
Develops and maintains effective relationships through effective
and timely communication.
Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely
PRINCIPAL RESPONSIBILITIES AND DUTIES: Directs and oversees the
dialysis business of assigned facilities within a defined area
through effective leadership and management of customer service,
quality patient care, marketing of FMS and responsible fiscal
management. Coordinates operation strategies and activities to
ensure the provision of outstanding quality patient care and
dialysis services while adhering to regulatory and company
guidelines and requirements ensuring efficiency and economy
Participates in the development of area strategic plans, goals
and objectives ensuring alignment with those of the region,
division and company. Implements, disseminates and administers
operations strategies and objectives to ensure the achievement of
the division’s and company’s goals and objectives. Implements
facility-specific and area quality goals and action plans in order
to achieve FMS quality standards.
Provides leadership, support and guidance to facility management
including clinical and technical managers and other support staff
and the Operations Manager. Provides informal feedback on an
ongoing basis and formal feedback in the annual performance
evaluation process. Manages the staffing through the appropriate
hiring, firing and disciplinary actions in collaboration with
Responsible for aggressively addressing and acting upon adverse
events and action thresholds in area of responsibility.
Mentors, guides, supports and provides subject matter expertise
to Operations Managers within region.
Collaborates with RVP to develop clinic budgets, monitoring
performance to ensure optimal, efficient and effective operations
practices within regulatory and company guidelines.
- Responsible for profit and loss management of each assigned
facility/program including optimal performance of facility
operations to achieve or exceed budgets and key performance
indicators. - Works closely with Managed Care department to
increase the payor mix and to retain commercial patients.
- Manages the payroll and oversees facility expenses and
accounts payable for the assigned area practicing cost containment
strategies as appropriate.
- Reviews the balance sheet and income statement s regarding
revenue growth and commercial payor mix on a frequent basis to
understand the status of the business.
- Determines impact of proposed changes and identified
improvements prior to implementation to ensure a positive
Accountable for implementing and driving the FMS Staffing and
Medical Supply Models and other FMS business initiatives including
the prompt implementation of corrective action plans for clinics
with below threshold performance.
Ensures efficient and economical performance in accordance with
clinic operating budgets and takes the appropriate actions to
ensure the attainment of profit and year-end goals and objectives.
Responsible for the implementation and achievement of the business
plan and key performance indicators. Reviews analysis of
performance including financial and productivity data for area with
RVP and makes the appropriate changes in strategies, goals an
objectives responding to current status and conditions.
Coordinates and oversees all logistics associated with patient
care within the assigned area.
Ensures all employees receive the appropriate training and
education according to FMS policies and procedures including
ongoing compliance training.
Acts as the primary liaison between the company and the Medical
Directors, Medical Advisory Board members, and referring
physicians, ensuring appropriate communication of company
initiatives. Responsible for developing and maintaining strong
Medical Director and physician relationships and facilitating
Clinical Manager and staff relationships with physicians.
Presides over facility Governing Body and maintains
Administrative policy and procedure manuals.
Collaborates with the Group Vice President and Regional Vice
President to respond to Joint Venture (JV) opportunities, to
identify merger and acquisition opportunities and to participate in
the related activities as appropriate. This may include but is not
limited to providing oversight of the JV operations; participating
in o JV Board meetings and JV Management meetings assuming Board
positions as needed, and taking the appropriate steps to ensure the
JVs are in compliance with all pertinent company and regulatory
Prepares reports and audits current procedures and processes to
monitor efficiency of operations
Practices risk management strategies and collaborates with
internal and external legal counsel as appropriate to resolve legal
issues with goal of reducing company exposure.
Maintains current knowledge regarding community and regional
healthcare market and industry issues which may impact business.
Utilizes current knowledge of FMCNA products, services and
strategies to market the company and grow the business.
Ensures and promotes the development of the area management
team/succession planning through coaching, training and leadership
Collaborates with the appropriate Corporate and local groups to
ensure the growth of all modalities (Incenter, Inpatient, Home,
Home Assist, CKD etc)
Ensures a strong and robust communications process between all
managers and staff within the area and clinics, and across the
division as needed by leading communications sessions and meetings
with managers and ensuring the appropriate dissemination of
communications to direct patient care and support staff within the
Responsible and accountable for facility maintenance of
environmental integrity including safety of all facilities and
water systems within designated area.
Oversees Privacy and Security compliance according to the FMCNA
and FMS Risk Management and Compliance requirements.
Participates in all pertinent FMS training and development
opportunities to grow and develop business knowledge, and skills
and leadership competencies.
Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Day to day work includes desk and personal computer work and
interaction with patients, facility staff and physicians. The
position requires travel between assigned facilities and various
locations within the community. Travel to regional, Division and
Corporate meetings may be required.
The work environment is characteristic of a health care facility
with air temperature control and moderate noise levels. May be
exposed to infectious and contagious diseases/materials.
Bachelor’s degree required with concentration in Business,
Finance or Healthcare preferred
Or RN degree with equivalent (3 years) healthcare management
experience in lieu of Bachelor's degree.
EXPERIENCE AND REQUIRED SKILLS:
3-5 years of business operations management and leadership
Demonstrated leadership and management competencies and skills
including excellent financial competence, operational excellence,
exceptional communication and customer service skills.
Demonstrated practice of continuous quality improvement and
Excellent skills for team building, motivating employees,
performance management and decision making.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws.
How to Make Your Health Benefits Work for You Making the most
out of the benefits provided by your employer.
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As a company with over 64,000 dedicated employees, Fresenius
Medical Care North America is quite aware of the many scams that
job seekers may face. If you receive any type of communication on
behalf of Fresenius Medical Care North America that seems
inappropriate or suspicious, we urge you to report this activity
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws.
If you are a recruitment agency submitting a resume on behalf of
Fresenius Medical Care North America (FMCNA) only accepts
resumes from agencies on the preferred supplier list and all third
party searches require Human Resources approval. Please do not
forward resumes to our applicant tracking system or to FMCNA
employees and/or FMCNA Management. FMCNA is not responsible for any
fees or charges associated with unsolicited resumes or third party
searches conducted without Human Resources approval.
If you are interested in applying for employment with Fresenius
Medical Care, NA and require special assistance or accommodation
during any part of the pre-employment process, please contact our
dedicated Help Desk for assistance at (855) FMCNAHR.
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age,
pregnancy, marital status, national origin, citizenship status,
disability, military status, sexual orientation, gender identity,
genetic predisposition or carrier status or any other legally