(Senior) User Experience Service Designer

Company: Bosch Group
Location: Plymouth
Posted on: September 12, 2020

Job Description:

(Senior) User Experience Service Designer 15000 Haggerty Rd, Plymouth, MI 48170, USA

Full-time

Company Description Every Success Has a Story.

"Made by Bosch" represents first-class quality from a global player. Benefit from a wide range of attractive career opportunities in an international company.

The UX team at Bosch North America is expanding. We´re looking for a highly motivated individual in user-oriented Service Design who can manage and drive change within our operative business divisions by applying the user centered design process.

The position provides a unique opportunity to be on the forefront of the ongoing change of the company, supporting various innovation projects across all business divisions and closely cooperating with all management levels.

Job Description Develop leading-edge service designs for a wide spectrum of consumer, industrial, and automotive domains, applying a user-centered process in interdisciplinary teams, managing respective projects in these fields.

Design and plan user research, synthesize research findings, and make research findings relevant and impactful for design.

As active member of Bosch international UX community, drive the deployment and application of the state-of-the-art best practices within Bosch North America.

Offer UX/design coaching and training.

Travel 10-25% of the time domestically and/or internationally.

Qualifications Required

Bachelor’s Degree

3+ years work experience in user-centered service and/or design, e.g. creation of customer journeys, service blueprints, experience flows, as well as definition of touchpoints, and design/interaction guidelines, human-centered research methodology and (ethnographical) interviewing.

3+ years of experience prototyping and visualizing ideas/concepts both on paper and digitally (Adobe CS and other current tools).

Preferred

Bachelor’s or Master's Degree in interdisciplinary design, integrated design, service design in combination with user-centered research, interaction design or comparable field of study

Work experience in a successful product-oriented design agency and/or experience working in an environment with an industrial client base or comparable experience in a UX team of an established industrial company.

Experience of using design thinking principles or methods, facilitating Design Thinking workshops and trainings.

Sound knowledge of North American cultural norms.

Excellent business knowledge paired with outstanding analytical, conceptual, and design thinking skills.

Proven ability to create new service designs based on relevant user insights and to effectively communicate them to stakeholders.

Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams.

Well-organized with outstanding analytical and conceptual skills and a high level of motivation to develop ideas from paper to production.

Experience in Design Thinking workshop facilitation and trainings.

Additional Information Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

· FIRST Robotics (For Inspiration and Recognition of Science and Technology)

(Senior) User Experience Service Designer

15000 Haggerty Rd, Plymouth, MI 48170, USA

Keywords: Bosch Group, Plymouth , (Senior) User Experience Service Designer, Other , Plymouth, Massachusetts