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Senior Director of Quality and Outcomes

Company: Nexus Family Healing
Location: Plymouth
Posted on: September 12, 2020

Job Description:

Posted Date 4 days ago (8/25/2020 3:51 PM)

Position Type Regular Full-Time

Job ID 2020-5057

Location Name Nexus - Home Office

City Plymouth

Category Quality Improvement/Research

State/Province MN

Overview Nexus Family Healing is a national nonprofit mental health organization that restores hope for thousands of children and families who come to us for outpatient/community mental health services, foster care and adoption, and residential treatment. For over 45 years, our network of agencies has used innovative, personalized approaches to heal trauma, break cycles of harm, and reshape futures. We believe every child is worth it — and every family matters.

We are looking for a Senior Director of Quality and Outcomes to join our Home Office team in Plymouth, MN! The Senior Director of Quality and Outcomes will be responsible to provide a robust organizational effort to establish, lead, and monitor the organization’s quality, risk and outcome systems and developing an outcome’s driven, continuous improvement culture and philosophy.

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, familial status, ancestry, national origin, protected veteran, or disability status.

**COVID-19: The safety of our youth, families, employees, and candidates are a top concern. We are following the guidelines provided by the Centers for Disease Control and Prevention and adapting our processes as changes arise. This position is physically located in Plymouth, MN. Remote work is only temporarily available due to COVID-19

Responsibilities Pr imary responsibilities include:

Provides oversite and direction for the organizations outcome management systems to ensure that all departments and clinical services are evaluating effectiveness and changing practices in order to achieve quality outcomes including; evaluating metrics utilized, setting up internal processing for collecting data, and analyzing data to push improvement and guide decision-making.

Ensures that organization and related agencies are engaging in analytic processes for evaluating employee and consumer experience and satisfaction and making changes based on results, while monitoring outcomes across support departments, like finance and human resources, as well as clinical service outcomes, to include employee and consumer experience and satisfaction information.

Monitors safety and risk related to clinical services and is responsible for building and monitoring evidence informed practices and creating internal mechanism for potential research activities.

Develops, implements and monitors a discharge follow-up system that tracks all short- and long-term outcomes of treatment services.

Collaborates with organizational leaders to advance shared goals and responds to strategic initiatives, designs grant reporting mechanisms, and develops processes to track, evaluate, and report the successful use of new interventions and approaches for continual use or disuse.

Collaborates and coordinates with all other departments to create data reporting systems, functional dashboards, metrics, graphics for yearly reports, and necessary connections to produce meaningful data and reports.

Leads research projects and the evaluation and use of evidence-informed practices, to include leading the proper use and integration of functional assessments and integrating treatment related theory of change models with outcome expectations.

Oversees organizational risk monitoring and evaluation processes to include HIPAA compliance, and provides the assurance of client rights is maintained.

Oversees accreditation and licensing reviews and standards, and ensures that compliance data is being effectively tracked, reported, and tied to practice improvement.

Ensures implementation and ongoing adherence to approved policies and procedures in compliance with all regulatory and agency requirements.

Participates in staff development and evaluation, as well as develops and delivers training as necessary to ensure clear expectations and organizational effectiveness in quality and outcome management.

Remains current on all company policies, assigned trainings and/or certification requirements.

All other tasks and duties as assigned.

Qualifications Required Education and Licensure

Master’s Degree in relevant field required. In lieu of Master’s, Bachelor’s degree in a related field and equivalent combination of experience will be considered.

Five (5) + years of experience in leading a robust CQI department, to include supervisory and leadership experience.

Valid driver's license. Must meet state regulating agency and Corporate driving requirements.

Preferred Education and Experience:

Knowledge and experience working with government agencies and licensing regulations, preferably with COA and Joint Commission accreditation.

Experience in applied research and data analysis, as it relates to CQI, in a mental and behavioral health and human services environment preferred.

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Keywords: Nexus Family Healing, Plymouth , Senior Director of Quality and Outcomes, Other , Plymouth, Massachusetts

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