Service Advisor

Company: Tracy Chevrolet Cadillac
Location: Plymouth
Posted on: March 23, 2020

Job Description:

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the Automotive industry but with previous roles in Customer Service, Retail Sales, or Hospitality. Tracy Chevrolet is a family owned and operated, third generation automobile dealership.  Since our beginning in 1992, Tracy Chevrolet has emphasized first-rate customer service without the games or gimmicks you find at other dealerships. We are currently looking for motivated individuals to join our sales and service team. Our unmatched customer service has set us apart as the preferred dealer in Plymouth.  Apply today to become apart of a store with the best reputation in the Plymouth area!   What We Offer* Medical and Dental * 401k Match * Paid time off and vacation * Growth opportunities * Paid Training * Employee vehicle purchase plans * Family owned and operated * Long term job security * Health and wellness * Discounts on products and services Service Specific Benefits* Brand new shop equipped with the newest technology and equipment * Opportunity to rebuild our Service Department from the ground up * Uniforms provided * Discounts on products and services * Highly productive shop * Career advancement opportunities, promote from within * ASE and state inspection certification reimbursement and all training expenses paid to further your career * Continued education, manufacturer hands on and web-based training * Clean and professional work environment * Competitive wages  Responsibilities* Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend maintenance based on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers Requirements* Proven record of achieving exceptional customer satisfaction * Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant * Above-average energy level * A desire for a long-term career with a growing organization * Personal and professional integrity * Computer skills and willingness to learn new programs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Hireology . Category: , Keywords: Automotive Service Advisor

Keywords: Tracy Chevrolet Cadillac, Plymouth , Service Advisor, Other , Plymouth, Massachusetts