Customer Service Call Center Representative
Company: Clean Harbors
Location: Pembroke
Posted on: July 2, 2025
|
|
|
Job Description:
Clean Harbors is looking for an Emergency Call Center
Representative . This role will be responsible for operation of the
24-Hour Emergency Operations Center. Why work for Clean Harbors?
Health and Safety is our 1 priority and we live it 3-6-5!
Competitive wages up to $21-$23/hr Comprehensive health benefits
coverage after 30 days of full-time employment Group 401K with
company matching component Opportunities for growth and development
for all the stages of your career Generous paid time off, company
paid training and tuition reimbursement Positive and safe work
environments RESPONSIBILITIES The Emergency Operations Center (EOC)
Duty Operator is Responsible for operation of the 24-Hour Emergency
Operations Center Receive and manage all communications traffic in
and out of Clean Harbors EOC during assigned shift in a courteous
and professional manner. The EOC Duty Operator I is responsible to
ensure that all calls are handled appropriately and immediately.
Record accurate and detailed information regarding the nature of
every call notifying appropriate personnel of call ensuring
complete customer satisfaction. Publish detailed EOC Report
documenting every incoming and outgoing call per shift. Make timely
notifications and accurately record data in accordance with
customer requirements. Keep all EOC reference material up-to-date
plus responsible for routine tests verifying accuracy of data and
simulated drills. Must provide detailed shipping information
pertaining to Hazardous Materials transported by Clean Harbors’
vehicles to response or regulatory personnel if requested Ensure
phones are rolled for all locations after hours. Assist training of
new or temporary Duty Operators. Support Field Service Operations
with general administrative needs and Emergency Response (ER) and
Non ER calls. QUALIFICATIONS High School Diploma or GED Required
Strong computer skills with a solid proficiency in Microsoft based
application Excellent written and verbal communication skills.
Excellent interpersonal and organizational skills. Excellent
customer service skills. Decisiveness and initiative. Ability to
work in a team environment as well as independently. Ability to
prioritize responsibilities and meet deadlines. Ability to work
with little or no supervision. Ability to remain calm while
handling a potential crisis. Ability to work overtime as requested
by management. Wondering what to expect in starting your career
with Clean Harbors? Click Here to view a Day in the Life Video!
40-years of sustainability in action. At Clean Harbors, our mission
is to create a safer, cleaner environment through the treatment,
recycling, and disposal of hazardous materials. Clean Harbors is
the leading provider of environmental, energy and industrial
services throughout the United States, Canada, Mexico and Puerto
Rico. Everywhere industry meets environment, Clean Harbors is
on-site, providing premier environmental, energy and industrial
services. We are solving tough problems through innovation and
proven methodology – come be part of the solution with us. Join our
safety focused team today! To learn more about our company, and to
apply online for this exciting opportunity, visit us at
https://careers.cleanharbors.com/ . CH
Keywords: Clean Harbors, Plymouth , Customer Service Call Center Representative, Logistics, Transportation & Drivers , Pembroke, Massachusetts
