PlymouthMARecruiter Since 2001
the smart solution for Plymouth jobs

Network/Telecom Technician II - North Shore

Company: Blue Hills Bank
Location: Plymouth
Posted on: January 15, 2022

Job Description:

Rockland Trust is seeking a Network/Telecom Technician for our North Shore territory.

Primary Function

* Provide a highly available voice and data network by effectively performing network installations, maintenance, and support under the direction of a Network Analyst or the VP of Telecom & Computer Network Systems.
* Constantly monitor voice and data network availability through network management tools and address problems as they arise.
* Maintain high levels of customer satisfaction through the proper provisioning of various technology infrastructure services and scheduling.

Responsibilities & Duties

* Function as a primary point of contact for telecommunications system related problems and support.
* Provide a highly available network by closely monitoring the Network Monitoring System alert messages and quickly resolving network related problems.
* Work with Avaya and the network support group to quickly Isolate network problems and replace defective components.
* Continue to develop technical skills by working with telecommunications vendors in the configuration and troubleshooting of network components and 3rd level network support in the configuration and troubleshooting of network components.
* Assist in conducting regular scheduled vendor meetings for the review of problems and project status. These meeting should include agenda items and meeting minutes.
* Integrate proactive notification of critical network events using NMS, Kiwi alerts, history and performance reporting.
* Maintains and verifies monthly FCICIA procedure for the network group which includes frame relay availability reports, ISDN testing, Monthly Out of Band testing and Overall Network Availability.
* Responsible for planning and implementation of telecommunications adds moves and changes.


* An understanding of networking and telecommunications concepts to include a thorough understanding of circuit offerings, i.e. Sonet, ATM, Frame Relay, DDS, T1/T3 multiplexing, TCP/IP and routing concepts.
* The ability to work with senior network analysts to assist in the resolution of complex technical problems and in the recommendation of solutions.
* Principles and practices of wide area networks (WAN) architecture and telephony vendor support.
* 3 to 5 years of network experience (banking industry preferred).
* Familiar with network management concepts and automation.
* Hands-on experience with the configuration of Voice and Data equipment, including routers, switches, media servers, telephone and server/desktop connectivity.
* Proficient with Microsoft Word, Excel, PowerPoint, and VISIO.
* Able to travel, with the possibility of extended days.
* Understands and remain up to date with compliance issues, and constantly comply with laws and regulations which pertain to duties.
* Function as a backup to the Network Analyst

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Blue Hills Bank, Plymouth , Network/Telecom Technician II - North Shore, IT / Software / Systems , Plymouth, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Plymouth RSS job feeds