Medical Assistant (Patient Access Representative II)
Company: Cambridge Health Alliance
Location: Swampscott
Posted on: April 16, 2024
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Job Description:
Location: CHA Revere Care Center
Work Days: 8 hr shifts, variable start time, occ weekend &
holidays
Category: Medical Assistant
Department: Revere Primary Care
Job Type: Full time
Work Shift: Day / Evening
Hours/Week: 40.00
Union: Yes
Union Name: SEIU 1199
DEPARTMENT DESCRIPTION: Cambridge Health Alliance (CHA) is a leader
in Primary Care, supporting a highly diverse population across the
Boston metro-north region. Today, CHA serves more than 120,000
primary care patients during more than 300,000 annual visits.
Services are available at 13 primary care centers, 3 teen health
centers, via telehealth, and through some very special programs,
right in patient homes. As a member of CHA Primary Care, you will
be part of a dynamic team that values creativity and innovation.
You will help deliver care across the entire spectrum of primary
care - with internal medicine, family medicine, pediatrics,
geriatrics and women's health services. You will be in a team-based
setting, where primary care works hand-in-hand with behavioral
health, pharmacy, complex care and multilingual interpreter
services. CHA is also a teaching hospital, with several primary
care centers hosting CHA's Harvard Internal Medicine residency and
Tufts Family Medicine residency.
Job Purpose: The Patient Access Representative II (PAR II) position
consists of both administrative/clerical functions in addition to
the clinical responsibilities of the medical assistant. PAR IIs are
essential members of the ambulatory team. They provide the
ambulatory site the flexibility of meeting both clinical and
administrative needs, while contributing to the smooth operation of
the clinic by facilitating patient flow.
Administrative Responsibilities: 1) Greeting patients courteously.
2) Answering the telephone professionally and taking accurate
detailed electronic messages. 3) Scheduling patient appointments
electronically (using Epic), according to scheduling guidelines. 4)
Execute daily insurance verifications by means of the Passport
system. 5) Complete patient appointment registrations efficiently
with the result of successful claim submissions. 6) Maintain
detailed accurate records of the department's daily co-payments
collected and deposited. 7) Obtains consent for treatment and other
necessary patient signatures. 8) Perform administrative duties
necessary to ensure appropriate billing and reimbursement for
services provided. 9) Assist with the processing of prescription
refill requests. 10) Scan documents into appropriate medical
records. 11) Receive and distribute incoming and outgoing mail and
faxes. 12) Assist with processing of referrals and coordinating
specialty appointments. 13) Troubleshoot office equipment failures.
14) Generate necessary maintenance request for repairs.
Clinical Responsibilities: 1. Actively and efficiently manage the
flow of patients through the clinic: a. Pre-visit chart medical
record preparation and information gathering to optimize the visit.
b. Participate in team huddles and team meetings. c. Room patients:
--- Assist providers with medical histories --- Appropriate
documentation in the electronic health record --- Check routine
vital signs and point of care testing (based on patient's reason
for visit, age and diagnosis --- Perform screening questionnaires
and pain score, as needed d. Actively communicates with patients to
set expectations, e.g., wait times, what to expect during visit. e.
Provides clear and timely observations to providers regarding
patient issues. f. Manages room cleaning, stocking, set-up, and
turnover. 2. Assists providers with clinical procedures. 3.
Participate in process improvement initiatives. 4. Participate in
staff meetings, MA meetings and continuing education sessions. 5.
Assist co-workers in their duties within the limitations of
training and scope of practice 6. Update computerized reminders and
snapshot. 7. Review and update overdue health maintenance and open
orders. 8. Book screening tests as part of the outreach process and
occasionally books follow up appointments (e.g., well child visits,
vaccine booster visits). 9. Participates in proactive population
management of chronic diseases by generating MyCHArt messages,
sending templated letters, and calling patients by telephone. 10.
Tracks completion of certain patient tests. 11. Participate in
shared medical appointments, including recording history and
findings into the electronic health record. 12. Ensuring that
instruments and ultrasound are present for start of clinic session.
13. Performing urine pregnancy tests. 14. Setting up sterile
instrument trays for procedures. 15. Packaging specimens (paps,
GC/CT, products of conception). 15. Cleaning instruments and
bringing them up to central processing after session. 16. Other
duties as required.
Qualifications/Requirements:
Education: High school diploma or equivalent. Graduation from an
accredited medical assistant program.
Certifications: Maintains current AHA Basic Life Support
Certification
Linguistic Capabilities: Ability to write and verbally communicate
in English. Ability to speak a second language preferred.
Work Experience: Current experience as a Medical Assistant.
Experience with administrative duties in a clinical setting
preferred.
In keeping with federal, state and local laws, Cambridge Health
Alliance (CHA) policy forbids employees and associates to
discriminate against anyone based on race, religion, color, gender,
age, marital status, national origin, sexual orientation, gender
identity, veteran status, disability or any other characteristic
protected by law. We are committed to establishing and maintaining
a workplace free of discrimination. We are fully committed to equal
employment opportunity. We will not tolerate unlawful
discrimination in the recruitment, hiring, termination, promotion,
salary treatment or any other condition of employment or career
development. Furthermore, we will not tolerate the use of
discriminatory slurs, or other remarks, jokes or conduct, that in
the judgment of CHA, encourage or permit an offensive or hostile
work environment.
Cambridge Health Alliance brings Care to the People - including
your neighbors, friends and family. Our local hospitals and care
centers serve our vibrant, diverse communities, and play an
integral role in improving health. As passionate advocates for the
underserved, we actively partner with our communities to take on
challenging public health issues, and conduct important research to
help reduce barriers to care. We believe that everyone deserves
access to high quality, convenient health care. This is why our
employees believe in where they work and why many build long,
rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that
charts a proactive course for our future. It is built on a vision
of equity and excellence for everyone, every time. It also
recognizes that our workforce is our most valuable asset and
prioritizes competitive salaries, benefits and professional
development opportunities for employees. The strategic plan is
changing the way we provide care and improving the health and
experience of our patients; we are looking for smart, committed,
compassionate people who want to be part of making our vision of
better health and equity a reality.
At CHA, you can believe in where you work and go home every day
knowing you made a difference. Join our team and help us bring Care
to the People.
Keywords: Cambridge Health Alliance, Plymouth , Medical Assistant (Patient Access Representative II), Healthcare , Swampscott, Massachusetts
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