RN Clinical Supervisor - Case Management (CCM)

Company: Accolade, Inc.
Location: Plymouth
Posted on: April 5, 2021

Job Description:

RN Clinical Supervisor - Case Management (CCM)

• Plymouth Meeting, PA, USA
• Full-time Company Description Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation's 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com. Job Description As a clinical steward of the Case Management team, you will be leading, supporting and coaching a team of Case Managers and Health Assistants as well as leading by example as a Case Management nurse. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our clinical stewards are hands-on working leaders who have a passion for service excellence and possess a blend of skills: Talent recognition and development
  • Member/service orientation
  • Operational process execution
  • Excellent communication, leadership and inter-personal skills
  • Highly developed critical thinking and problem solving
  • Commitment to ongoing learning A day in the life--- Direct supervisory responsibility for team of 8-10 nurses and 2-3 Health Assistants
    • Ensure that all necessary member-related activities are completed in a timely manner consistent with Accolade's high standards.
    • Apply critical thinking and judgment to know when to coordinate with the right expert resources within Accolade to meet client/team needs.
    • Minimize missed opportunities (purposeful questions, logistical support, stage of care continuation - existing and progressing, etc.) by working with nurses and health assistants to adjust approaches and/or enhance their member interaction techniques Improve team performance:
      • Create an atmosphere within team that is consistent with Accolade culture.
      • Effectively balance the workload of team members.
      • Understand clinical delivery processes and hold team members accountable for process execution.--
      • Leverage the clinical process applications to analyze and understand team process compliance, and coach team members to better performance.
      • Explain Customer and Accolade priorities or decisions in a way that obtains understanding and buy-in from nurses and health assistants
      • Help team understand desired member health outcomes (clinical, other) and drive team toward improving outcomes.
      • Foster an environment where team members demonstrate accountability.
      • Identify best practices and support best practice sharing across team members and teams.
      • Continuously learn and improve upon practices to meet clients/team needs. Qualifications
        • 5+ years of relevant, progressive management experience (and demonstrated success):
          • Managing a team in a high-touch service environment (preferably with an inbound/outbound telephonic component and/or healthcare-related); including motivating team members to high-performance and achievement of specified goals.
          • Recognizing and developing talent.
          • Creating a team environment which results in open communication, behavior consistent with company values, and group inter-dependency.
          • Successful tenure as Clinical Team Lead may substitute for management experience.
          • Bachelor's Degree (BSN) preferred and 5+ years of relevant, progressive experience
          • Case Management Certification required (CCM)--
          • Working knowledge of NCQA
          • Proficiency in Microsoft Office Additional Information What is important to us Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our--employees, members and customers. The secret to our success is: We find joy and purpose in serving others Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons. We are strong individually and together, we're powerful Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. We roll up our sleeves and get stuff done Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. We're boldly and relentlessly reinventing healthcare We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time. *All your information will be kept confidential according to EEO guidelines. Information will be kept confidential according to EEO guidelines. RN Clinical Supervisor - Case Management (CCM)

Keywords: Accolade, Inc., Plymouth , RN Clinical Supervisor - Case Management (CCM), Healthcare , Plymouth, Massachusetts