Customer Service Manager

Company: Waste Connections
Location: Plymouth
Posted on: May 18, 2023

Job Description:

Nauset Disposal has an immediate opening for a multitaskingCustomer Service Managerto join our team at ourPlymouth, MAlocation.Responsibilities:

• Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
• Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
• Oversee the customer service department
• Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
• Assist with the development and implementation of reporting procedures
• Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
• Demonstrate the ability to become proficient in the use of proprietary operational systems
• Other duties assigned as neededRequirements:
  • Bachelors Degree preferred; equivalent work experience will be considered
  • 3 years directly related management expertise
  • Management experience in a call center environment is preferred
  • Knowledge of MS Word and Excel
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
  • Organizing and coordinating skills
  • Knowledge of accounting procedures
  • Ability to communicate effectively, both orally and in writing
  • Knowledge of management principles and practices
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Ability to analyze and solve problems
  • Ability to gather data, compile information, and prepare reports
  • Ability to foster a cooperative work environmentWe offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to"Connect with Your Future".Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)

Keywords: Waste Connections, Plymouth , Customer Service Manager, Executive , Plymouth, Massachusetts