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Assistant Manager

Company: West Marine
Location: Plymouth
Posted on: January 23, 2023

Job Description:

Job Summary:

Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store's annual sales goal, inventory shrinkage, and high-quality of work-life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer

Supervisory Responsibilities:

  • Coach, mentor and grow your team for excellent store operations.
  • Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
  • Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
  • Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

    Duties/Responsibilities:
    • Actively executes programs and procedures that drive sales with the team and customers
    • Implement store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
    • Work with store team to grow wholesale business and market share though planning and goal setting
    • Ensure the store and staff are representing the highest expression of our brand and the service we provide
    • Ensure high level of customer satisfaction through excellent service
    • Train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases
    • Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
    • Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
    • Communicate to store associates important information on Asset Protection policies and guidelines
    • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
    • Protects crew members and customers by providing a safe and clean store environment
    • Maintain the stability and reputation of the store by complying with all legal requirements
    • Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
    • Perform other job-related duties as assigned

      Required Skills/Abilities:
      • Excellent verbal and written communication skills.
      • Excellent interpersonal and customer service skills.
      • Excellent sales and customer service skills.
      • Excellent organizational skills and attention to detail.
      • Excellent time management skills with a proven ability to meet deadlines.
      • Strong analytical and problem-solving skills.
      • Strong supervisory and leadership skills.
      • Ability to prioritize tasks and to delegate them when appropriate.
      • Ability to function well in a high-paced and at times stressful environment.
      • Proficient with Microsoft Office Suite or related software.

        Education and Experience:
        • High school diploma or equivalent.
        • At least two years related experience required.

          Physical Requirements:
          • Must be able to lift up to 50 pounds at times.
          • Ability to be mobile on the sales floor for extended periods of time.

Keywords: West Marine, Plymouth , Assistant Manager, Executive , Plymouth, Massachusetts

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