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Client Service Manager

Company: BAYADA Home Health Care
Location: Plymouth
Posted on: November 16, 2022

Job Description:

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Plymouth, MA Home Health office. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team.
Job Details:


  • Schedule: Monday - Friday, 8:30AM - 5PM
  • Location: Plymouth, MA (**In office opportunity, NOT remote)
  • Pay: Salary position

    Responsibilities:

    • Provide superior customer service and quality home care
    • Focus on managing coordination of client services and emergent scheduling issues
    • Manage your caseload while proactively growing it
    • Build lasting relationships with clients, referral sources, payors and community organizations
    • Develop strong, communicative relationships with the team
    • Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
    • Partner with Clinical Managers to provide supervision and support to field employees

      Qualifications:

      • Bachelor degree is required
      • Prior knowledge of/experience with Medicare and OASIS a plus
      • Prior medical office or home care experience preferred
      • Prior supervisory experience a plus
      • Ambition to grow and advance beyond current position
      • Strong computer skills required (electronic medical record)
      • Excellent communication and interpersonal skills

        Why choose Bayada?

        • Forbes 2020 Best Places to Work for Women!
        • Glassdoor Best Places to Work in 2018 and 2019!
        • AMAZING culture with strong employee values and recognition.
        • Small teams at a local offices with patient centered environment.
        • Paid Weekly
        • Monday through Friday day shift schedule, no weekends!!
        • Great PTO (30+ days) including paid holidays, vacation and sick leave.
        • Vision, dental and medical health plans.

          As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
          BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Keywords: BAYADA Home Health Care, Plymouth , Client Service Manager, Executive , Plymouth, Massachusetts

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