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Operations Manager

Company: Tower International, Inc.
Location: Plymouth
Posted on: April 11, 2021

Job Description:


Provide strong leadership, direct and manage plant manufacturing operations to achieve optimal levels of safety, quality, productivity, and delivery to assure internal and external customer satisfaction.


Leadership Responsibilities

- Support the Company''s mission, vision, values and goals in the performance of daily activities.
- Responsible for performance feedback and leadership of all direct reports including mentoring, coaching, counseling and corrective action when situations dictate.
- Provide direction and leadership consistent with plant business plan goals.
- Responsible for the productivity and--performance of the manufacturing--assembly operations.
- Responsible for overall coordination and communication of production goals.
- Utilize teamwork to develop plant synergy.
- Direct and drive the utilization of problem solving methods for related plant and customer problems / issues.
- Oversee plant-manning levels and assure compliance and improvements to the budget.
- Provide plant input into quoting and business development activities (ex. pricing, program management, plant capacity, etc.)
- Assign clear responsibilities for Environmental Health and Safety (EHS) and hold all direct reports accountable for enforcement
- Responsible for ensuring the entire team has the necessary tools and materials to properly perform their roles safely and efficiently.
- Maintain high standards of housekeeping throughout the plant.
- Maintain a positive working relationship with all levels of the organization.

Managerial Responsibilities

- Provide key input into the development of the Plant''s strategic business plan and identify and track key measurable to support plant business plan goals.
- Develop and drive the development of departmental strategy goals and identify and track key measurable to support the department goals.
- Represent the company during customer visits / surveys and during meetings / presentations at customers location.
- Track, monitor, and implement required improvement activities related to business plan, goals, issues, etc.
- Develop and drive implementation of a progressive production system and required operating procedures and work instructions to improve plant performance metrics and meet or exceed customer expectations.
- Provide active leadership role in meeting / exceeding customer expectations in all related areas i.e FAST Response etc. - Develop, drive and support plant activities towards achieving customer awards and Quality registrations (ex. TS 16949, ISO14001, Pentastar, etc.)
- Interface with customers and suppliers as appropriate.
- Serve as driver and coordinator for plant productivity improvements to achieve plant productivity goals and customer cost reduction goals.
- Directs, drives and establishes priorities for production department continuous improvement activities and corrective actions.
- Ensure accountability and discipline within the production department.
- Assure all safety devices are properly in place and utilized, and to verify individual usage of personal protective equipment by the entire work team.
- Comply and oversee compliance with all internal and OSHA required safety procedures in the performance of daily activities.
- Adherence to all company policies & procedures (ex. Quality Policy Manual, Colleague Handbook, Level II Procedures, etc).


Reports directly to the Plant Manager. Interfaces on a frequent basis with the Materials, Quality, Plant & Corporate Engineering, Maintenance, Tool/Die, and Human Resources Departments. Also interfaces on an as needed basis with Information Technologies , Accounting and other corporate functions. May interface with Customers and Suppliers on an as needed basis.


- Provides direct leadership and supervises Production Superintendents and/or Production Supervisors.
- Ability to identify, select, train and coach management talent.
- Provides model behavior to demonstrate corporate values.


- Bachelor''s Degree in business related field, prefer manufacturing, engineering or quality.
- Minimum five to seven years experience as a Superintendent or Department Manager in a manufacturing environment with experience in a metals environment preferred, or a combination of degree and experience.
- Possess knowledge of plant department functions and corresponding roles and interactions to facilitate overall plant synergy.
- Vision and ability to translate progressive operating techniques into applications and results.
- Excellent organizational, analytical and communication skills.
- Ability to work in a fast paced environment.
- Ability to mentor and teach the team effective problem solving methods.
- Experience in applying lean manufacturing concepts.
- Proven leadership ability and excellent interpersonal skills.
- Ability to interpret financial and performance data.
- Ability to work well with others in a team environment.
- Proficient in Microsoft Office software.
- Experience in quality and environmental measurables such as TS 16949 and ISO 14001.
- Ability to read and write in English and perform mathematical calculations.


Duties include but are not limited to: stand, walk, twist, bend, lift, see, talk and hear. Ability to travel. Frequently exposed to moving mechanical parts, vibration and hazardous materials.

The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Required Skills - Communicates operational goals/metrics, quality alerts and customer related issues along with expectations and results in these areas. - Ability to identify, select, train and coach management talent. - Involved with--day to day interaction and contract negotiations with Union Leadership.--Team focus on--accountability, recognition, communication, transparency with attention to--safety and--operational improvement.-- - Attends regular management/Union meetings with General & HR Manager. Appreciates and acquires deep knowledge of Union contract to enable day to day operational decisions. Seeks counsel from HR Manager as needed. - KPI driven operational style involving management and corrective action with operational and other leading plant indicators. - Constantly is looking for improvements in line, operator efficiencies and waste elimination. - High personal accountability with ownership mentality.-- - Acts as a change agent as necessary. Non-stop focus on improving organizational effectiveness and development. - Owns budget, forecast and related financial data. - Ability to set stretch goals that are achievable. Drives team with result focus and optimism. Required Experience Bachelor's Degree in business related field, prefer manufacturing, engineering or quality.
Minimum five to seven years experience as a Superintendent or Department Manager in a manufacturing environment with experience in Assembly/Robotics operations. Proven experience in driving continuous improvement projects/activities that demonstrated--significant improvement in KPI's or financial indicators. Manufacturing leadership in a unionized environment preferred. Experience in quality and environmental systems such as TS 16949 and ISO 14001.

Keywords: Tower International, Inc., Plymouth , Operations Manager, Executive , Plymouth, Massachusetts

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