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Associate Director, Client Information

Company: IQVIA Argentina
Location: Plymouth
Posted on: April 3, 2021

Job Description:

Primary Location: Parsippany, New Jersey, United States Additonal Locations: Plymouth Meeting, PA Full time R1195970 Date Posted: 03/22/2021 Principle Accountabilities:

  • Manages and coordinates IQVIA--- information assets (i.e., NPA, NSP, TPT, MIDAS, SMART, Xponent, Xponent Plantrak, DDD, syndicated patient services, LAAD, etc.) across Sales, Consulting and Client Service by following a customer success plan to achieve service levels, client satisfaction and ensure revenue attainment. Client Service
    • Represents all of IQVIA's information services delivered to the client
    • Manages complex, large accounts across many stakeholders
    • Develops a strategic and tactical understanding of the client's business issues, and creates a compelling support plan, including governance, change management, client education, etc. to meet the clients' needs
    • Builds client relationships across the client organization, including commercial operations, data governance, market research, forecasting, sales operations, IT and procurement
    • Partners with the client and IQVIA--- centers of excellence to implement data governance best practices - and in particular, coordinates the impact assessment and recommendations for data events and product enhancements
    • Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
    • Ensures through business reviews and satisfaction surveys that service levels, key performance indicators (KPIs), contract specifications, and product deliverables meet clients' expectations, including timeliness and quality.
    • Participates in information proposal and work order development and contract renewals
    • Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve revenue and client satisfaction targets
    • Develops strategy for expanding the client's utilization of existing information services and identifies new business applications
    • Bachelor's degree or equivalent and five (5) to eight (8) years relevant account management experience and/or delivery management experience (preferred), and/or pharmaceutical commercial operations experience
    • General knowledge of IQVIA--- offerings, account management and the pharmaceutical marketplace.-- Additional Requirements:
      • Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace, Negotiating Skills, Relationship Building Skills, Servicing Skills, Problem Solving, Matrix Management. Position is usually onsite at the client a minimum of 1-3 days per week (post COVID) At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
        IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Keywords: IQVIA Argentina, Plymouth , Associate Director, Client Information, Executive , Plymouth, Massachusetts

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