Associate Client Service Director
Company: IQVIA Argentina
Location: Plymouth
Posted on: February 17, 2021
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Job Description:
Primary Location: Plymouth Meeting, Pennsylvania, United States
Full time R1183119 Date Posted: 02/08/2021 Job Overview
Responsible for quality and service to client, ensuring client
obtains maximum value from products and services. Educate and
support both potential and existing clients on the value and use of
IQVIA products and services.
Essential Functions Partners with clients to derive optimal value
from IQVIA services, ensuring a seamless flow of client
requirements through the delivery services process. Serves as
project leader between the client and IQVIA - translates client
needs into action plans with the internal service team (i.e.
determines responsibilities and timeframes and negotiates resources
with internal departments). Creates, maintains and monitors the
client service agreement across business lines, ensuring
consistency in service. Performs full assessments of client needs
on a regular basis. Provides in-depth training in IQVIA databases,
products and service requirements (e.g. report-input deadlines) as
needed. Partners with account management to price products. May
provide input into regional and local client service strategy. Work
in partnership with Sales to assess client's business gaps and
requirements Subsequently display and "sell" the value of the IQVIA
Technology product suite as it relates to a specific
prospect/client's needs Identify and consult on areas of process
integration that can be impacted and/or improved though use of the
IQVIA Technology product suite Assist clients with creation and
implementation of best practices Support roll out, product use and
adoption, inclusive of product training
Qualifications Bachelor's Degree Seven (7) years related experience
in the service and/or information industries Two (2) years
experience as an IQVIA Client Service Rep Pref Pharmaceutical
experience Pref Pharmaceutical industry experience Pref Experience
developing and delivering training to clients Pref One (1) to two
(2) years of experience using IQVIA data and products Accredited in
Company service certification program At IQVIA, we believe in
pushing the boundaries of human science and data science to make
the biggest impact possible - to help our customers create a
healthier world. The advanced analytics, technology solutions and
contract research services we provide to the life sciences industry
are made possible by our 67,000+ employees around the world who
apply their insight, curiosity and intellectual courage every step
of the way. Learn more at jobs.iqvia.com .
IQVIA is an EEO Employer - Minorities/Females/Protected
Veterans/Disabled IQVIA, Inc. provides reasonable accommodations
for applicants with disabilities. Applicants who require reasonable
accommodation to submit an application for employment or otherwise
participate in the application process should contact IQVIA's
Talent Acquisition team at workday_recruiting@iqvia.com to arrange
for such an accommodation.
Keywords: IQVIA Argentina, Plymouth , Associate Client Service Director, Executive , Plymouth, Massachusetts
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