Services Manager (Beauty/Cosmetology)
Company: Ulta Beauty
Location: Plymouth
Posted on: January 6, 2021
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Job Description:
OVERVIEWExperience a perfect blend of deliberate purpose and
clear-eyed vision. At Ulta Beauty, some of the industry's most
highly-esteemed beauty leaders share themselves, as well as their
expertise. Building authentic community. Creating a real sense of
belonging-even as they're plotting a bold, strategic course of
exciting innovations destined to revolutionize the industry. Think
robust organizational support. Ever-increasing levels of
investment. And a healthy dose of personal empowerment and growth
opportunity. All with a company of unwavering strength and
stability. We are the future of beauty services. Be part of the
transformation.THE IMPACT YOU CAN HAVE:As a Services Manager at
Ulta Beauty, you are responsible for leading through Ulta Beauty's
mission, vision, and values in order to develop a high-performing
team that consistently delivers sales growth in retail and
services. You will oversee a team of stylists, estheticians and
boutique leads and are accountable for all aspects of the services
business, including services, boutiques, makeup, skincare,
fragrance, pro hair and PCA merchandise sales, events, guest
satisfaction, and operational excellence. You will drive your
business through a focus on performance (services, boutiques,
makeup, skincare, fragrance, pro hair and PCA merchandise sales and
in-store events), people (guest experience and associate culture),
and process (operating procedures and compliance standards). This
position requires a drive for results, a passion for the beauty
industry, the ability to deliver exceptional guest service and to
lead a team of retail and service professionals.You'll accomplish
all of this by:* Promoting a culture of accountability to meet or
exceed the store's goals related to retail and service sales, guest
loyalty (including credit), payroll, retail shrink and omni-channel
initiatives.* Meeting/exceeding goals related to services,
boutiques, makeup, skincare, fragrance pro hair and personal care
appliance merchandise sales and service sales (e.g., service
revenue, average ticket, guest count, guest retention, rebooking,
pro hair retail revenue, retention/turnover and contribution
goals)* Planning and executing in-store events that deliver an
unrivaled guest experience, driving brand partner collaboration and
delivering on sales and payroll goals.* Attracting and building a
highly engaged team that embodies the Ulta Beauty brand through
effective collaboration, open and honest two-way communication,
prioritization of work and coaching to the behaviors that will
drive guest loyalty.* Establishing performance metrics for the team
and/or personal goals, to include attendance at all required
training/education programs, coaching, individual development plans
and annual performance appraisals* Managing service and boutique
supply inventory and ordering process, ensuring allocated budget is
adhered to and necessary products for services are on hand*
Communicating and providing feedback to field leadership, including
the Business Market Trainer and Services District Leader, on
business trends and opportunities, events, operational challenges,
merchandise needs and competitive landscapeTHE ESSENTIALS FOR
SUCCESS: Qualified candidates will have 3 to 5+ years of relevant,
fast-paced retail management work experience or other relevant work
experience and possess:* A Cosmetology license where required by
the state* 2 years of management experience, including cosmetology
management license where required by state law * Financial
management experience: success with driving top-line sales,
interpreting reporting data, managing payroll budgets, and
controlling expense * Proficient with basic technology (e.g., POS
system, Microsoft Office programs, and Apple devices) * Advanced
competency in services, including sales, guest experience and
product attachment * Demonstrated knowledge of board of cosmetology
regulations and hiring requirements* Leadership management:
experience with attracting, developing, and motivating top talent,
swiftly adapting to change and leading others through the
change-curve, developing collaborative relationships with others,
and leading and influencing* Retail management: proven ability with
monitoring inventory levels, achieving operational excellence,
driving a service culture and executing merchandise directives*
Strong collaboration and interpersonal skills* Strong
organizational skills to manage multiple tasks with moving parts*
Ability to react under pressure, use good judgment in ambiguous
situations, and be flexible/adaptable* Ability to manage multiple
projects at once while maintaining superior results* A Bachelor's
degree is preferred, but not requiredStates with Cosmetology
License Required* Alaska * Connecticut- Quinnipiack Valley only *
Delaware * Hawaii * Iowa * Indiana * Kentucky * Louisiana *
Massachusetts * Minnesota* Mississippi * Nevada * New Hampshire *
New Jersey * North Dakota * New Mexico* Pennsylvania * Rhode Island
* South Carolina * Tennessee * Vermont * WisconsinStates with NO
Cosmetology License Required* Alabama * Arizona * Arkansas *
California * Colorado * Connecticut (except Quinnipiack Valley) *
Florida * Georgia * Idaho * Illinois * Kansas * Maine * Maryland *
Michigan * Missouri * Montana * Nebraska * New York * North
Carolina * Ohio * Oklahoma * Oregon * South Dakota * Texas * Utah *
Virginia * Washington * West Virginia * WyomingEssential
Functions:* Ability to work a flexible, full-time schedule,
including days, evenings, weekend and holidays* Ability to travel
overnight to attend offsite meetings* On a regular basis, requires
continuous mobility throughout the store* On a regular basis,
requires the ability to stoop, kneel, and crouch* On a regular
basis, requires the ability to lift and/or move 50 lbs.* On an
occasional basis, requires the ability to climb a ladder and
maintain balanceABOUTAt Ulta Beauty--(NASDAQ: ULTA), the
possibilities are beautiful. Ulta Beauty is the largest North
American beauty retailer and the premier beauty destination for
cosmetics, fragrance, skin care products, hair care products and
salon services. We bring possibilities to life through the power of
beauty each and every day in our stores and online with more than
25,000 products from approximately 500 well-established and
emerging beauty brands across all categories and price points,
including Ulta Beauty's own private label. Ulta Beauty also offers
a full-service salon in every store featuring-hair, skin, brow, and
make-up services.We will consider for employment all qualified
applicants, including those with arrest records, conviction
records, or other criminal histories, in a manner consistent with
the requirements of any applicable state and local laws, including
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance, the San Francisco Fair Chance Ordinance, and the New
York City Fair Chance Act.
Keywords: Ulta Beauty, Plymouth , Services Manager (Beauty/Cosmetology), Executive , Plymouth, Massachusetts
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