Associate, Technical Account Management, Northeast

Company: Tanium
Location: Plymouth
Posted on: February 13, 2020

Job Description:

The Basics: At Tanium, our Associate Technical Account Manager (ATAM) fulfills a necessary role in our organization to serve our customers. Operating in a cooperative team environment with TAMs, engineers, and sales account managers, ATAMs contribute to each customer's success by supporting the Tanium platform in the field. As an ATAM, you'll have continuous opportunities to apply your best technical skills in large enterprise environments while building new skills ranging from sales to scripting. What you'll do: - Working closely with our customers to: - Triage inbound support cases - Solve Tier 1 & 2 cases independently or with the help of team-members - Identify and assign tier 3 support cases to TAMs - Conduct health-checks on assigned accounts - Work with other ATAMs to assist with their assigned accounts - Contribute to and track activity, after action, root cause and daily status reports - Document best practices and 'Run Book' entries - Work closely with Customer Success TAMs on improving Tanium operational status within key accounts - Less than 25% travel We're looking for someone with: - Education - AA or equivalent experience required - BS degree in Computer Science, MIS, or similar experience a plus - Experience - Hands-on Tanium experience a major plus - 1+ years experience in technical positions required (can be concurrent with schooling) - 1+ years of operational experience in endpoint operations or security (can be concurrent with schooling) - Ability to master new concepts and technologies - Demonstrated aptitude in one or more scripting languages - Excellent written and verbal communication skills - Naturally team-oriented with a mission first attitude - Experience in one or more of the following technical domains: - Endpoint Security - Endpoint Support/Troubleshooting - Incident response - Systems Management - Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.) - Critical thinking skills - Ability to break problem down into manageable, ordered piece parts - Ability to convey problem statement and plan of attack to others - Relevant technical certifications a plus (e.g. Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.) About Tanium: At Tanium, we offer a proven platform for endpoint visibility and control that transforms how the world's largest and most sophisticated organizations manage and secure their computing devices with unparalleled speed and agility. There's a reason why more than half of the Fortune 100, top retailers and financial institutions, and four branches of the US Armed Forces rely on Tanium. Our unstoppable spirit, drive to do the right thing and win as a team attitude has earned us the rank of 7th on the Forbes list of Top 100 Private Companies in Cloud Computing for 2019 and 10th on FORTUNE's list of the 100 Best Medium Workplaces. At Tanium, we take care of our employees and their communities with things like 5 days of Volunteer Time Off.

Keywords: Tanium, Plymouth , Associate, Technical Account Management, Northeast, Executive , Plymouth, Massachusetts