Deskside Engineer- Onsite role
Company: Zensar Technologies
Location: Plymouth
Posted on: January 26, 2023
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Job Description:
Deskside Engineer
Fulltime role
50k-55k/Year+ benefits
Onsite role to be worked from Plymouth MA
Why Zensar?
We're a bunch of hardworking, fun-loving, people-oriented
technology enthusiasts. We love what we do, and we're passionate
about helping our clients thrive in an increasingly complex digital
world. Zensar is an organization focused on building relationships,
with our clients and with each other-and happiness is at the core
of everything we do. In fact, we're so into happiness that we've
created a Global Happiness Council, and we send out a Happiness
Survey to our employees each year. We've learned that employee
happiness requires more than a competitive paycheck, and our
employee value proposition-grow, own, achieve, learn (GOAL)-lays
out the core opportunities we seek to foster for every employee.
Teamwork and collaboration are critical to Zensar's mission and
success, and our teams work on a diverse and challenging mix of
technologies across a broad industry spectrum. These industries
include banking and financial services, high-tech and
manufacturing, healthcare, insurance, retail, and consumer
services. Our employees enjoy flexible work arrangements and a
competitive benefits package, including medical, dental, vision,
401(k), among other benefits. If you are looking for a place to
have an immediate impact, to grow and contribute, where we work
hard, play hard, and support each other, consider joining team
Zensar!
You might really grab our attention if you can:
The Desktop Support position provides technical assistance to a
large and varied end-user population both on-site and remote. Day
to day, this role will interface with executives, power users,
novice computer users, and everything in-between. Support
responsibilities include desktops, laptops, tablets, smartphones,
printers, video conferencing, audio conferencing, software, and
user training.
This role requires excellent prioritization, responsiveness, and
customer service, along with excellent verbal communication skills.
Excellent attendance and punctuality are required. This is 100%
work from office job role.
Primary Responsibilities:
Handle Tier 1,2, And 3 help desk escalations through tickets or
phone
Good in desktop support handling in Windows, Linux, and MAC
environments.
Good SCCM Knowledge. Would be helpful if he knows basic SQL
scripting used for SCCM.
Manage Patching in SCCM for Desktops, troubleshoot on problematic
machines. Reinstall SCCM agent and redeploy packages.
Installation and maintenance of Windows and Mac OS.
Troubleshooting all the issues related to Hardware, Networking &
Software on Windows OS (Windows7, Windows Vista, Windows 8 &
Windows 10) and MAC OS.
Installation configuration and troubleshooting of Desktop
applications and tools.
Technical knowledge of Desktop and Laptop hardware.
Configuring and troubleshooting Office 2010, 2013, 2016, and
Office365 suite.
Manage Files and folder permissions.
Printer installing and sharing, troubleshooting printer-related
problem.
Configuring and managing different types of scanners.
Configuring and managing different types of network printers,
scanners and peripheral devices.
Managing Networks Setup - Crimping & Punching
Manage Video conferencing call through IP & ISDN lines.
Resolving problems related to LAN connectivity.
Setting up of Wireless on Laptop and BYOD devices
Experience in working on IT Service Management Tools like
ServiceNow
Take ownership and responsibility of queries, issues, and problems
assigned to the Desktop Site Support team.
Work with vendor support contacts, Service Desk Level 1, and
Desktop Engineer Level 3 teams to resolve technical issues within
the desktop environment.
Desired Skills:
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority, high severity issues.
Updating pending tickets with timely, precise and accurate
updates
Following up with end users, if necessary, for closure of pending
tickets
Following up with support groups, if necessary, for closure of
pending tickets
Desktop Systems Engineer Level 2
Communicate with staff or clients to understand specific system
requirements.
Analyze requirements and develop design concepts or changes.
Document design specifications, installation instructions, and
other system-related information.
Verify stability, interoperability, portability, security, or
scalability of system architecture.
Collaborate with engineers or software developers to select
appropriate design solutions or ensure the compatibility of system
components.
Provide technical guidance or support for the development or
troubleshooting of systems.
Identify system data, hardware, or software components required to
meet user needs.
Provide guidelines for implementing secure systems to customers or
installation teams.
Monitor system operation to detect potential problems.
Zensar believes that diversity of backgrounds, thought, experience,
and expertise fosters the robust exchange of ideas that enables the
highest quality collaboration and work product. Zensar is an equal
opportunity employer. All employment decisions shall be made
without regard to age, race, creed, color, religion, sex, national
origin, ancestry, disability status, veteran status, sexual
orientation, gender identity or expression, genetic information,
marital status, citizenship status or any other basis as protected
by federal, state, or local law. Zensar is committed to providing
veteran employment opportunities to our service men and women.
Zensar is committed to providing equal employment opportunities for
persons with disabilities or religious observances, including
reasonable accommodation when needed. Accommodations made to
facilitate the recruiting process are not a guarantee of future or
continued accommodations once hired.
Zensar does not facilitate/sponsor any work authorization for this
position. All candidates must present valid authorization to
commence new employment in the U.S. for Zensar.
Candidates who are currently employed by a client or vendor of
Zensar may be ineligible for consideration.
Zensar values your privacy. We'll use your data in accordance with
our privacy statement located at:
https://zensar.com/privacy-notice
Keywords: Zensar Technologies, Plymouth , Deskside Engineer- Onsite role, Engineering , Plymouth, Massachusetts
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