Manager of Consumer Experience (CX) Design
Company: Sanofi
Location: Cambridge
Posted on: March 13, 2026
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Job Description:
Job title: Manager of Consumer Experience (CX) Design Location:
Morristown, NJ About the Job As Manager of Consumer Experience (CX)
Design within our Digital team , you will drive the vision and
responsibility of providing world-class user experiences and lead
product design globally for Sanofi products and ecosystem in our
R&D and employee experience domains. You will partner with CX
strategists, researchers, Product Owners, and engineering teams to
develop amazing user experiences. In this role, you will play a key
strategic role in shaping and driving the future of Sanofi CX by
exemplifying thought leadership, providing mentorship, and managing
talented teams of product designers. This position requires a blend
of product vision, organizational leadership, and a high bar for
craft. You will drive collaboration, transparency, and clarity
between multiple teams and functions while cultivating a culture of
user-centric design. Top-notch Product Design capabilities and
Human-Centered Design process and methodologies are a must. Join
the digital engine driving Sanofis transformation - where AI,
automation, and bold experimentation power faster science and
smarter decisions. Here, youll help build the first biopharma
company powered by AI at scale. About Sanofi Were an
R&D-driven, AI-powered biopharma company committed to improving
peoples lives and delivering compelling growth. Our deep
understanding of the immune system and innovative pipeline enables
us to invent medicines and vaccines that treat and protect millions
of people around the world. Together, we chase the miracles of
science to improve peoples lives. Main Responsibilities Design team
leadership Responsible for all aspects of our product design
function and overseeing design delivery at our global delivery hubs
in U.S., Paris, Hyderabad/India and potentially Asia Create and
nurture a culture that cultivates talented User Experience
teammates, solves complex design problems, and delivers simple
product solutions. Drive the unified user experience and design in
collaboration with CX colleagues, business and technology leaders;
respond to organizational changes as they occur Manage a group of
talented Product Design professionals to deliver high quality,
on-time design deliverables, accounting for on-the-fly program
needs and changes as they occur. Attract, hire, and grow an
excellent design team. Provide leadership, direction, and
mentorship across a multi-disciplinary organization of interaction
designers, visual designers, prototypers. Facilitate success of
direct reports in meeting their (and their team's) goals by
supporting them in turning their strengths into higher performance,
and by helping them grow where needed. Design strategy and vision
setting Drive design innovation and engage team in emerging UX
trends. Lead all phases of UX design work: distilling research,
design ideation, prototyping, final spec design, and
implementation. Operational excellence Champion human-centered
design and mature our lean UX practices across our team and at our
delivery hubs Integrate design within the Consumer Experience and
digital development process and be an advocate for design within
Digital, partner organizations and stakeholder groups. Make tough
calls around priorities and stand for quality when products are not
ready to ship. Drive design strategy, operational and execution
excellence, while leading creative and holistic thinking at scale
across diverse product releases, platforms and devices Lead,
evangelize and share best practices Drive and document design
standards, specifications, and patterns across products
systemically Collaborate with cross-team on process improvements
and tool implementation to support those processes. Keep well in
touch with all areas of project management, to ensure that your
team is on schedule and succeeding from a design standpoint -
detailed project planning, budgeting, and team capacity planning in
collaboration with cross-functional groups Ensure approved projects
remain within approved budgets through proper allocation of your
staff and use of contract help when required About You Bachelor's
degree or equivalent work experience in Design, HCI or related
field. Masters degree in relevant field a plus 10 years of
experience creating strategy and designing products Proven
experience in creative/design operation and management experience
is a must Dynamic design portfolio that shows your design process,
and shipped products is a must Experience managing team of
UX/Design professionals and delivering projects in a large
scale,complex enterprise environment Experience with iterative
design sprints and lean, Agile development process Advanced Product
Design skills and Human-Centered design methods in practice that
meet userneeds and business goals Demonstrated ability to navigate
complex problems in developing holistic solutions for product
andits UX ecosystems Mastery of design and prototyping tools such
as Figma, Miro, Adobe creative suite and other designtools Expert
knowledge and experience with Design Systems and all various
platforms human interfaceguidelines: iOS, Android, LMS and
connected platforms Ability to manage multiple projects and an
ability to prioritize and organize to meet tasks anddeadlines Deep
understanding of web technologies such HTML, CSS and JavaScript
Excellent verbal and written communication skills with Excellent
communication skills with theability to listen, articulate
positions, and advocate designs. Must be a vibrant and engaging
communicator who can present concepts and ideas to all levels of
the company Familiarity with pharma/health technology is a plus.
Desired Traits You balance design strategy and execution
simultaneously with strong attention to details,especially in
crafting the ideas, education across different functional teams and
following throughwith successful execution. You bring the ability
and interest to help lead cultural shifts in the organization
including Digital transformation. You are a vibrant and engaging
storyteller with strong business communication and presentation
abilities to all levels of the company. You have an intellectual
curiosity that inspires others around you. Why Choose Us : Bring
the miracles of science to life alongside a supportive,
futurefocused team. Discover endless opportunities to grow your
talent and drive your career, whether its through a promotion or
lateral move, at home or internationally. Enjoy a thoughtful,
well-crafted rewards package that recognizes your contribution and
amplifies your impact. Take good care of yourself and your family,
with a wide range of health and wellbeing benefits including
high-quality healthcare, prevention and wellness programs and at
least 14 weeks gender-neutral parental leave. Join the digital
force behind Sanofis AI-powered pipeline, where Expert, Generative,
and Snackable AI accelerate the discovery, development and delivery
of breakthrough treatments to patients. Help reduce time from
discovery to commercialization, delivering life-changing medicines
to patients faster than ever. Join a workplace where diversity,
equity, and inclusion are at the core, with Employee Resource
Groups and leadership programs that celebrate every voice. Sanofi
Inc. and its U.S. affiliates are Equal Opportunity and Affirmative
Action employers committed to a culturally diverse workforce. All
qualified applicants will receive consideration for employment
without regard to race; color; creed; religion; national origin;
age; ancestry; nationality; marital, domestic partnership or civil
union status; sex, gender, gender identity or expression;
affectional or sexual orientation; disability; veteran or military
status or liability for military status; domestic violence victim
status; atypical cellular or blood trait; genetic information
(including the refusal to submit to genetic testing) or any other
characteristic protected by law. GD-SA LI-SA vhd All compensation
will be determined commensurate with demonstrated experience.
Employees may be eligible to participate in Company employee
benefit programs, and additional benefits information can be found
here.
Keywords: Sanofi, Plymouth , Manager of Consumer Experience (CX) Design, Design, Graphic Design & CAD , Cambridge, Massachusetts
