Customer Service Representative

Company: Randstad
Location: Worcester
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are an industry-leading Property & Casualty company with a rich 160-year tradition and expanding our Commercial Lines Customer Service Center. We are seeking motivated individuals for roles at our Worcester corporate headquarters. As a Customer Service Representative, you are more than just a contact point—you are the heartbeat of our operations. You will provide essential documentation and support to agents and policyholders, ensuring their continued success. If you are looking to build a career within a culture recognized by Forbes and Business Insurance for its excellence and employee development, we want to hear from you.salary: $19.99 - $20 per hour shift: First work hours: 8:30 AM - 5 PM education: High School Responsibilities What You’ll Do: Handle a variety of incoming and outbound inquiries from agents and policyholders via phone and email, providing professional and accurate solutions. Process high volumes of Certificate of Insurance (COI) and ID card requests Manage and index several Customer Service Center digital mailboxes to ensure all requests are routed and handled efficiently. Conduct proactive outbound calls regarding new business, renewals, and customer satisfaction to strengthen client relationships. What You’ll Bring: 2 years of experience in a customer service environment. Oral and written communication skills Prior experience or working knowledge of Commercial Rating or Agency Customer Service is "preferred." What's in it for you? Compensation: $20.00/hour; averaging 38.75 hours per week, expectation is to convert to a comparable salary. Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully Monday – Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday – Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Major medical insurance, dental, and vision coverage We offer a stable, professional environment with a focus on your long-term career health. Please email michael.wilson@randstadusa.com with your most updated resume for a faster response. Skills Basic Software Skills Customer Service CRM Call Center Support Active Listening Customer Relations Qualifications Years of experience: 2 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: Randstad, Plymouth , Customer Service Representative, Customer Service & Call Center , Worcester, Massachusetts