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Principal Project Engineer

Company: Nuance Communications, Inc.
Location: Burlington, MA
Posted on: May 1, 2018

Job Description:

Position: Principal Product Engineer (Burlington, MA) Position allows

for telecommuting from home office. Must be available from 9-5 in EST.

Duties: Upgrade and troubleshoot core system components. Complete

billable projects by configuring/modifying customer system. Optimize

technical tasks associated with projects. Lead department goals and

initiatives. Upgrade platform components by executing and writing

scripts to apply database packages for SQL 2016, applying layer updates

using Tomcat/Apache and platform specific technologies in .NET,

telephony layer APIs and mixed Windows/Unix environments according to

project milestone requirements. Configure or modify customer systems

through product tools or custom coding to specification for billable

customer engagements. Utilize skills and knowledge in the following

areas (relational databases, SQL, Java, UNIX/Linux command line

environment, network trouble-shooting, and object-oriented programming)

to troubleshoot issues with core system components (IntelliScript,

AutoScript, EDT). Assist in the hiring, onboarding and training of new

technical project specialists and act as a mentor and escalation point

for team members. Handle technical escalations from project engineering

and support teams; act as technical lead for critical incidents; work

directly with R&D and data center operations teams to drive complex and

high impact issues to resolution. Identify technical challenge trends

associated with projects, and ensure issues and tasks are handled

appropriately by team members. Responsible for internal project

milestone deliverables for process improvement initiatives based on

proactive trend analysis and root cause analysis.

Requirements: Master’s degree (or foreign equivalent) in Computer

Science, Engineering, Information Systems, Information Management or a

related field and three (3) years of experience performing

implementation and product support for software applications using SQL

and Java; or in the alternative, a Bachelor’s degree (or foreign

equivalent) in Computer Science, Engineering, Information Systems,

Information Management or a related field and five (5) years of

experience as indicated above.

Also requires demonstrated expertise (DE): performing installation,

configuration, and troubleshooting of healthcare documentation

platforms; DE performing product support for dictation and transcription

repositories; DE deploying security enhancements and supporting

migrations; and DE handling technical escalations from project

engineering and support teams.

To apply, submit resume referencing Job Code # 36207 to Jason Hewitt,

Nuance Communications, 1 Wayside Road, Burlington, Massachusetts 01803.

Keywords: Nuance Communications, Inc., Plymouth , Principal Project Engineer, Computer , Burlington, MA, Massachusetts


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