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Medical Secretary II -32 hrs- IM- Cordage Pk- Plymouth

Company: Atrius Health
Location: Plymouth
Posted on: August 11, 2019

Job Description:

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts. The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives. Summary of Position Under general direction performs expanded and advanced level medical secretary duties including but not limited to performing outreach to patients regarding referrals and follow up appointments, assisting with the checkout function, and entering data for and distributing after visit summaries (AVS). Participates as an integral member of a medical team and is dedicated to delivering excellent customer service and strengthening the patient/clinician relationship. Able to use a high level of competency in performing all medical secretary functions. Reports to department supervisor or designee. Essential Functions Acts as a role model for other support staff and demonstrates a high level of competency in medical secretary responsibilities. Proactively identifies issues and concerns and works to resolve them in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate. Identifies and assists in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary. Demonstrates a high level of competency when handling difficult phone calls and dealing with complex issues. Makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers. Runs reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations. Reconciles system information with the electronic medical record as needed. Handles patients and third party requests (e.g., worker's compensation, government and social service agencies) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations. Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations. Submits prescription refills. Understands authorization forms and processes. Functions as a Share Medical Appointment (SMA) documenter if needed. Prepares and maintains department schedules. Develops and monitors provider appointment templates. Under supervisor direction, makes adjustments to templates and coordinates rescheduling of patients. Prepares and distributes department clinical schedule. Works with supervisor on coverage issues. Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs). Assists with data collection activities for statistical reports or required studies, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics). Completes paperwork to obtain information from or provide information to outside doctors, hospitals, health or social service agencies. Participates in special projects and ongoing programs unique to the department. Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff. Provides back-up coverage for other support staff as necessary. Takes notes and distributes meeting minutes. May represent department on groups and teams related to upgrades of the electronic medical record. Minimum Requirements Education: High School graduate (or equivalent education, training or experience) required. Associate's degree in medical assisting or graduate of certification in medical office administration program preferred. Skills and Experience: Skills and experience typically acquired through at least three years of experience in a clinical setting with at least one as a Medical Secretary. Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience preferred. Working knowledge of patient related documents preferred. Working Conditions Busy office environment with frequent deadlines and interruptions and with extended periods of time sitting and answering phones. Excellent benefits Include: Up to 8% company retirement contribution, Generous Paid Time Off 10 paid holidays, Paid professional development, Competitive health and welfare benefit package. Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity. Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA). VEVRAA Federal Contractor Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

Keywords: Atrius Health, Plymouth , Medical Secretary II -32 hrs- IM- Cordage Pk- Plymouth, Administration, Clerical , Plymouth, Massachusetts

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