Secretary/Scheduler, Physical Therapy (TEMP)

Company: Cape Cod Healthcare Inc.
Location: Plymouth
Posted on: May 29, 2023

Job Description:

* Answers the phone in a timely, polite, and professional manner, preferably in three rings or less.
* Responds to telephone inquiries for information or appointments, and takes necessary messages.
* Receives telephone and in-person referrals for therapy services; records necessary demographic information.
* Greets and promptly acknowledges patients' presence in the waiting room.
* Checks in new patients, giving patients the appropriate paperwork to complete, photocopies patient's insurance cards, and ensures physician order and insurance authorization is present and valid.
* Explains to patients any financial responsibility and has patient sign financial liability waiver if insurance authorization has not been confirmed.
* Obtains prior approvals and pre-certifications from third party payors for therapy services; documents approval numbers in medical record.
* Schedules initial appointment and ongoing series of treatment appointments for therapy services; pre-registers patient and inputs data into database.
* Prints necessary forms and labels for medical chart, assembles chart and places labels on each page.
* Sorts and opens mail, and distributes to appropriate staff mailboxes, including delivery of correspondence and recertification forms to physicians.
* Copies and processes all medical record requests from insurance companies and attorney's offices.
* Collects patient co-payments and prepares deposit for courier to pick up.
* Maintains and files medical records and/or reports in proper format and makes available patient records and other materials for treatment, audit, study, or billing procedures.
* Regularly updates knowledge of third party payor regulations.
* Registers patient accounts daily.
* Processes cancellations and no show appointments, and notifies therapist of change in schedule.
* Re-schedules patient appointments and extends patient schedules as necessary.
* Confirms Out Of Area Provider information; including full name, address, phone, fax, and NPI number and enters information into database upon registration as well as files medical record.
* Re-registers all ongoing patients on the first of the month after auto-discharge for all patients occurs at the end of the month.
* Discharges patients in registration upon patient's completion of services.
* Edit therapists' schedules as needed to include time off, sick time, vacation, in-service and meeting time.
* Calls patients to reschedule appointments when therapist is out, and makes edits in computerized schedule.
* Maintains efficient flow of daily patient schedule and front office operations.
* Maintains adequate levels of office and break room supply materials as needed.
* Assists in the processing of purchase orders.
* Communicates clearly and tactfully with patients and their families, maintaining confidentiality at all times.
* Attends departmental meetings as required.
* Performs other work related duties as assigned or requested.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital's commitment to CARES: compassion, accountability, respect, excellence and service.

* Ability to read, write and communicate in English.
* High school graduate or GED.
* Two years recent experience (within the past 3 years) in a medical or rehab office, clinic, or comparable hospital experience.
* One year recent experience (within the past 3 years) working with third party payors including referrals.
* Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam.
* Demonstrated computer keyboarding skills.

Keywords: Cape Cod Healthcare Inc., Plymouth , Secretary/Scheduler, Physical Therapy (TEMP), Administration, Clerical , Plymouth, Massachusetts