Secretary/Scheduler, Physical Therapy (TEMP)
Company: Cape Cod Healthcare Inc.
Location: Plymouth
Posted on: May 29, 2023
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Job Description:
* Answers the phone in a timely, polite, and professional
manner, preferably in three rings or less.
* Responds to telephone inquiries for information or appointments,
and takes necessary messages.
* Receives telephone and in-person referrals for therapy services;
records necessary demographic information.
* Greets and promptly acknowledges patients' presence in the
waiting room.
* Checks in new patients, giving patients the appropriate paperwork
to complete, photocopies patient's insurance cards, and ensures
physician order and insurance authorization is present and
valid.
* Explains to patients any financial responsibility and has patient
sign financial liability waiver if insurance authorization has not
been confirmed.
* Obtains prior approvals and pre-certifications from third party
payors for therapy services; documents approval numbers in medical
record.
* Schedules initial appointment and ongoing series of treatment
appointments for therapy services; pre-registers patient and inputs
data into database.
* Prints necessary forms and labels for medical chart, assembles
chart and places labels on each page.
* Sorts and opens mail, and distributes to appropriate staff
mailboxes, including delivery of correspondence and recertification
forms to physicians.
* Copies and processes all medical record requests from insurance
companies and attorney's offices.
* Collects patient co-payments and prepares deposit for courier to
pick up.
* Maintains and files medical records and/or reports in proper
format and makes available patient records and other materials for
treatment, audit, study, or billing procedures.
* Regularly updates knowledge of third party payor regulations.
* Registers patient accounts daily.
* Processes cancellations and no show appointments, and notifies
therapist of change in schedule.
* Re-schedules patient appointments and extends patient schedules
as necessary.
* Confirms Out Of Area Provider information; including full name,
address, phone, fax, and NPI number and enters information into
database upon registration as well as files medical record.
* Re-registers all ongoing patients on the first of the month after
auto-discharge for all patients occurs at the end of the month.
* Discharges patients in registration upon patient's completion of
services.
* Edit therapists' schedules as needed to include time off, sick
time, vacation, in-service and meeting time.
* Calls patients to reschedule appointments when therapist is out,
and makes edits in computerized schedule.
* Maintains efficient flow of daily patient schedule and front
office operations.
* Maintains adequate levels of office and break room supply
materials as needed.
* Assists in the processing of purchase orders.
* Communicates clearly and tactfully with patients and their
families, maintaining confidentiality at all times.
* Attends departmental meetings as required.
* Performs other work related duties as assigned or requested.
Consistently provides service excellence to all patients, family
members, visitors, volunteers and co-workers in a manner that
reflects Cape Cod Hospital's commitment to CARES: compassion,
accountability, respect, excellence and service.
* Ability to read, write and communicate in English.
* High school graduate or GED.
* Two years recent experience (within the past 3 years) in a
medical or rehab office, clinic, or comparable hospital
experience.
* One year recent experience (within the past 3 years) working with
third party payors including referrals.
* Successful passage of basic medical terminology course OR
successful passage of the CCH Medical Terminology exam.
* Demonstrated computer keyboarding skills.
Keywords: Cape Cod Healthcare Inc., Plymouth , Secretary/Scheduler, Physical Therapy (TEMP), Administration, Clerical , Plymouth, Massachusetts
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