Insurance Program Delivery Specialist

Company: FM
Location: Norwood
Posted on: January 19, 2026

Job Description:

FM is a market leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research, risk management advising, risk transfer capabilities, and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. This position is responsible for leading and managing the execution of insurance product and service delivery projects, overseeing timelines and deliverables, coordinating efforts across extended team members, and ensuring seamless, high-quality client support throughout the project lifecycle. The Insurance Program Delivery Specialist handles small to mid-sized global accounts of moderate complexity, requiring technical knowledge of systems and procedures, under supervision. - Creates master insurance policies, invoices and any required additional documents for their book of business in accordance with negotiated terms and conditions, territory requirements and company compliance. - Manages their accounts renewals by leading extended team members to ensure timely processing of underlyers and invoicing. - Provides high quality customer service for internal and external client needs. - Responsible for assisting with the collection, review and processing of prospect/client locations and values in our corporate systems. - Maintains client and broker contact information and document distribution instructions. - Follows corporate procedures, guidelines and governance for processing of insurance deliverables. Education: High School or GED required. Prefer some college/university coursework. Experience: At least one year in an office environment, preferably within an insurance, finance or other regulatory environment. Combination of education and work experience will be considered. Skills: - Proficiency in Microsoft Office, especially Excel - Strong written and verbal communication skills - Collaborative team player with ability to work independently - Experience in project coordination or management preferred - Ability to lead through influence and build trust in a fast-paced operations environment - Strong math aptitude with strong analytical and problem-solving skills-solving skills - Excellent planning, organization, and prioritization abilities - High attention to detail and accuracy, including proofreading - Self-motivated with solid time management skills - Comfortable working under pressure and adapting to change - Skilled at managing multiple tasks simultaneously - Proficiency in English required, multilingual skills a plus. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

Keywords: FM, Plymouth , Insurance Program Delivery Specialist, Accounting, Auditing , Norwood, Massachusetts