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Night Auditor

Company: HOLIDAY INN EXPRESS
Location: Plymouth
Posted on: April 8, 2021

Job Description:

Holiday Inn Express is one of the fastest growing hotel brands in the world. We passionately believe it---s our people who make us what we are today, and it---s our people who will help us grow. It---s our colleagues--- distinct personalities and talent that bring to life our purpose of providing True Hospitality for everyone. That means making everyone feel welcome, cared for, recognized and respected, and going the extra mile to create special guest experiences and lasting memories. If you have that True Hospitality spirit, and share our values. If you---ve got ambition and ideas. If you want to work somewhere that appreciates you for who you are and will support you in building your own career path - then Holiday Inn Express is for you. Job Description We're looking for an outgoing, personable, detail oriented person to work from 11pm-7am 4 days a week.The Night Auditor is responsible to provide and promote a high level of guest service from reception at the front desk to guest checkout, as well as auditing/balancing the guest ledger. The Night Auditor must have a working knowledge of all hospitality services including Front Office, night audit, and reservations management. The successful candidate will work to ensure a 100% level of guest satisfaction by acting as the main point-of-contact for all guest requirements and requests throughout the period of stay. Daily Duties --- Must have a working knowledge of all hospitality services including Front Office, night audit, and reservations management. --- Audit, balance, and report on all areas of the hotel. --- Verify all information is correct before processing the end-of-day audit. --- Balance and close all shifts. --- Cash and credit card handling. --- Work well with minimal supervision. --- Excellent verbal communication skills with every guest interaction to ensure guest satisfaction. --- Ensures the accuracy of charges and sum of charges (from all departments) is properly annotated on each guest folio. --- Posts the day's room rate and room tax to each guest folio at the close of business. --- Prepares PMS management reports that include occupancy, average daily rate, and revenue per available room calculations. --- All Front desk duties including but not limited to check-in/check-out guests, making reservations, answering multi-line phone system and concierge to guests. Qualifications --- High School Diploma or equivalent required. Advanced education/coursework desired. --- At least one-year previous hotel/hospitality or customer service experience (front desk or customer-facing role as well as bookkeeping and/or general accounting experience). --- Strong computer skills. --- Upbeat and friendly interpersonal skills and a sincerely helpful demeanor. Additional Information We offer a competitive wages. Hotel discounts worldwide are available as well as vacation & personal time off days and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to Holiday Inn Express. Holiday Inn Express is an equal opportunity employer committed to a diverse workforce
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Keywords: HOLIDAY INN EXPRESS, Plymouth , Night Auditor, Accounting, Auditing , Plymouth, Massachusetts

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